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Broadband speeds dropped to 0.75Mbps

outinthesticks
Grafter
Posts: 66
Thanks: 6
Registered: ‎15-01-2008

Broadband speeds dropped to 0.75Mbps

I'd be grateful if someone at Plusnet could check this - over the weekend the speed has varied erratically between 2.6 (the average speed we usually get) to 0.76 just now. Thus makes everything bar simple emails unuseable. I've tried all the usual tests and procedures. Thank you.

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Broadband speeds dropped to 0.75Mbps

Hi there,

I'm really sorry to see your speed has slowed down. 

So that I know I'm looking at the right account, can you private message me your account username?

In the meantime, you can text us to report a fault by following the steps here > https://www.plus.net/help/report-a-problem/ which may be quicker as we'll often arrange an engineer with you there and then. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet