Broadband speeds dropped to 0.75Mbps

[#1]

I'd be grateful if someone at Plusnet could check this - over the weekend the speed has varied erratically between 2.6 (the average speed we usually get) to 0.76 just now. Thus makes everything bar simple emails unuseable. I've tried all the usual tests and procedures. Thank you.

[#2]

Hi there,

I'm really sorry to see your speed has slowed down. 

So that I know I'm looking at the right account, can you private message me your account username?

In the meantime, you can text us to report a fault by following the steps here > https://www.plus.net/help/report-a-problem/ which may be quicker as we'll often arrange an engineer with you there and then.