Broadband speed

[#1]

Hi i recently got connected to plus net (yesterday) and im only getting just under 3mb download speed. When i signed up it said i should get between 4.5mb to 7.5 mb so is this just while the line settles down or will i be stuck at this speed ? i did read some where that the line needs to be on for 10days so my speed can be monitored  so will it improve after this time span?

[#2]

You will be on the 10 day training period where the exchange and your router negotiate the best speed for your line.
Keep the router powered up during this period.

[#3]

ok ty 

[#4]

In the meantime it would be worth providing the router stats as requested here to see if something is adrift http://community.plus.net/forum/index.php/topic,96155.0.html

[#5]

@devil5882 I've just checked your account and can see that the connection is nice and stable so I'm confident that the speeds should improve during the line training period.

[#6]

Ok the 10 days is over now and im still just scrapping 3mb speed  what now?

[#7]

[#8]

[#9]

I'm sorry to see there's been little or no change there. I've passed your ticket back to the faults team so they should be looking into this again shortly.

[#10]

thank you

[#11]

[#12]

Sorry to see things have got a little worse with the speeds, I'm just talking to a member of our faults team about your issue now so do expect a reply on the ticket shortly.

[#13]

Any new info been a hour now?

[#14]

It's definitely being looked at, a very capable member of our faults team is picking your fault up along with a few others for me so he will get round to responding soon.

[#15]

ah ok im of to work soon ill look tonight