Broadband not working
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Broadband not working
Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@EllieH You say your neighbour 'has changed contract' - how have they changed?
Try resetting the Hub - push a paper clip or similar into the reset hole on the Hub until it goes steady green, release it and see what happens.
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK - sounds like your neighbour will have to contact Plusnet by phone, then.
What was the change of contract?
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you mean that her fixed-term contract expired, so she negotiated another one? If so, that would have nothing to do with the current problem. If, however she has been disconnected because she cancelled her Direct Debit, or didn't pay for the service, then this would lead to the need for a reconnection.
Either way, she needs to contact PN.
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@EllieH wrote:
.... the internet light is green but flashing on and off as is the WiFi light.
This sounds like a dead Hub, which is failing to boot. As advised, contact Plusnet and ask for a replacement.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Broadband not working
Sunday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well spotted, @Baldrick1 - I didn't think of that, but in my defence, I'm not back to full 'working' order yet. 😀
Re: Broadband not working
yesterday
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@EllieH Hi there, In this situation as your neighbour is having these problems, i would recommend she contact our tech team, this would be the quickest way to get this issue resolved. If your neighbour hasn't called yet, feel free to pop me a private message with a name and postcode and i can delegate a member of staff to take a quick look.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page