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Broadband keeps dropping off and when it's on, its speed is much slower than usual

ZFConnect
Newbie
Posts: 1
Registered: a month ago

Broadband keeps dropping off and when it's on, its speed is much slower than usual

Since Thursday, our broadband has been frequently disconnecting and reconnecting every so often, and when it is connected, its speed is a lot, lot slower (in the 250-800 kpbs range)

Any reason why this would be happening? Especially since that this was a sudden occurance.
2 REPLIES
Gel
Seasoned Pro
Posts: 1,473
Thanks: 150
Fixes: 12
Registered: 02-08-2007

Re: Broadband keeps dropping off and when it's on, its speed is much slower than usual

Plusnet Help Team
Plusnet Help Team
Posts: 118
Thanks: 37
Fixes: 3
Registered: 11-01-2018

Re: Broadband keeps dropping off and when it's on, its speed is much slower than usual

 

Hi @ZFConnect

 

Thanks for getting in touch.

 

I can see that we've raised a telephone fault for you on this ticket here and that the estimated response time for a fix is tomorrow 3/4/18.

 

Let us know how you get on once the engineer has attended the fault - if you need us, just shout.

 

Best Wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team