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Broadband keeps dropping off and when it's on, its speed is much slower than usual
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Broadband keeps dropping off and when it's on, its speed is much slower than usual
23-03-2018 9:07 PM
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Since Thursday, our broadband has been frequently disconnecting and reconnecting every so often, and when it is connected, its speed is a lot, lot slower (in the 250-800 kpbs range)
Any reason why this would be happening? Especially since that this was a sudden occurance.
Any reason why this would be happening? Especially since that this was a sudden occurance.
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Re: Broadband keeps dropping off and when it's on, its speed is much slower than usual
23-03-2018 9:28 PM
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Re: Broadband keeps dropping off and when it's on, its speed is much slower than usual
02-04-2018 11:48 AM
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Hi @ZFConnect
Thanks for getting in touch.
I can see that we've raised a telephone fault for you on this ticket here and that the estimated response time for a fix is tomorrow 3/4/18.
Let us know how you get on once the engineer has attended the fault - if you need us, just shout.
Best Wishes,
Dave
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