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Broadband issue

JoJo1
Hooked
Posts: 6
Registered: ‎14-08-2020

Broadband issue

Broadband keeps dropping off. Lights turn from blue to red. It then resets itself and goes through the process to reset and turns blue. After 5 mins it goes through this whole process again. Been doing this now for over an hour. We are based in postcode Fk147np. We have reset hub but still not helping.
4 REPLIES 4
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Broadband issue

@JoJo1 Sounds like it may be a network problem, but just in case, can you try and follow this help:

Plusnet staff support, like the phone service, is still severely restricted. If you would like help from the community, a good starting point is to have a look at This post and supply as much detail from it as possible.

It would also be a good idea to carry out a 'Quiet Line Test' - dial 17070 from a (preferably corded) phone and select option 2 - there should be no discernable noise. If there is, report a phone fault first, as without a clear phone connection, your broadband will not perform correctly.

It may be an idea to also report your lines capabilities - please post your results from THIS site, but ensure your phone number is obcurred/hidden.

If you reply to this topic with as much detail as possible, there are plenty of experienced members who can advise on possible remedies.

If you decide to also post on the Twitter/Facebook accounts and get a response from there, please come back here and say so.

John
JoJo1
Hooked
Posts: 6
Registered: ‎14-08-2020

Re: Broadband issue

Not sure which help? Is there a link to follow?
JoJo1
Hooked
Posts: 6
Registered: ‎14-08-2020

Re: Broadband issue

Got it sorry! My connect keeps dropping off and delay in updates 😬
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Broadband issue

Sorry, started theEmbarrassed reply on a machine I couldn't access the required links on.

John