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Broadband fault? Low speed

Steevo
Grafter
Posts: 418
Registered: ‎17-01-2013

Broadband fault? Low speed

After seemless broadband for quite some time, this evening I've come across a slow speed issue. 

Stats from Router below and BT wholesale screenshot attached.

Your Plusnet adviser may ask you for the following information:
1 - Product name: Plusnet Router
2 - Serial number: N7182281B011137 
3 - Firmware version: 7.275.11_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 5 days 10:51:02
7 - Data rate: 768/3591
8 - Maximum data rate: 776/3700
9 - Noise margin: 6.0/3.6
10 - Line attenuation: 39.6/63.0
12 - Data sent/received: 3.2G/395.3M
20 - Broadband username:  
21 - Wi-Fi network/SSID:  
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 300 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: 6
25 - Firewall: Default
26 - MAC Address: d8:7d:7f:a1:1e:19
27 - Software variant Version 1.0
28 - Boot loader: 7.275.11

 

3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband fault? Low speed

Hi Steevo, sorry to hear that there's an issue. I've just been running some diagnostic tests to look into this from our side and we're not seeing any obvious causes for the issue. 

 

If you haven't already it would be a good idea to try a speed test over a wired connection to the router. Here are some troubleshooting checks you could try running too: https://www.plus.net/help/broadband/connection-troubleshooting/

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Steevo
Grafter
Posts: 418
Registered: ‎17-01-2013

Re: Broadband fault? Low speed

Thanks Adam.

 

I found my internet had completely dropped out earlier as the Internet light was missing on my router.

Called support and was advised the connection wasn't in sync. New router has now been ordered so should be here in 3-5 days apparently.

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,885
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: Broadband fault? Low speed

OK, cheers for the update and I hope that resolves the issue, please do keep us posted. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team