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Broadband down Shirwell

Dudgers
Grafter
Posts: 39
Thanks: 2
Fixes: 2
Registered: ‎19-07-2017

Broadband down Shirwell

Had no broadband this morning.Tried all the usual,off-on-reset.Still not working
5 REPLIES 5
jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Broadband down Shirwell

@Dudgers Try this instead.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

 

What are your Hub/router lights doing?

John
Dudgers
Grafter
Posts: 39
Thanks: 2
Fixes: 2
Registered: ‎19-07-2017

Re: Broadband down Shirwell

Flashing purple

Bt Hub
Dudgers
Grafter
Posts: 39
Thanks: 2
Fixes: 2
Registered: ‎19-07-2017

Re: Broadband down Shirwell

Hi, it's the PlusNet Diagnostics bot here.

We have tested your service, and identified it is being affected by an incident in your local area.

Incident detected: 18-Jul-2023 09:28

Estimated fix date: 18-Jul-2023 15:26

Sorry for the inconvenience. We hope to have you back up and running as soon as possible
jab1
Legend
Posts: 17,746
Thanks: 5,763
Fixes: 266
Registered: ‎24-02-2012

Re: Broadband down Shirwell

BT hub - flashing purple - sorry don't have clue. Is your phone line clear of noise?

 

EDIT:  OK, you have an identified problem.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,576
Thanks: 598
Fixes: 99
Registered: ‎27-11-2020

Re: Broadband down Shirwell

@Dudgers glad it's found a fault. Let us know if there is still an issue after that time and I will have a look.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team