Broadband disconnections
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- Re: Broadband disconnections
Broadband disconnections
19-01-2012 10:48 AM
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I have had a replacement router and filters, tried the test socket and still I get disconnections where the only fix is to restart the router. I followed your FANTASTIC fault troubleshooting questions and as soon as I said it works after a reboot, the process thinks there is no fault. Now I had AOL back in the day and had 0% disconnections. So obviously there is a fault here. I rely on it being stable and yet I am not getting a stable service. When I call you guys they refer me to the online [Censored] trouble shooting guide. Now will someone be able to help me on these forums? Or at least give me the real process in trying to resolve these disconnections. Or at least have the manhood to tell me the exchange is congested and disconnections are likely. Anything would be better than answer poor processed questions.
Thank you
Re: Broadband disconnections
19-01-2012 10:51 AM
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Thanks
Re: Broadband disconnections
19-01-2012 11:19 AM
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can you tell me when you swapped the router? I'm, asking as I can see a log of your disconnections and reconnection and the majority of these happen every 5 minutes and 4 seconds. That kind of regularity can point to a router fault.
It's definitely not congestion, it's a fault either with your equipment or the line itself.
I can see that you did log a fault online but then closed it again shortly after which is only going to scupper yourself in getting this sorted.
Do raise another fault and by all means give me a shout and I'll take a look at it.
Re: Broadband disconnections
19-01-2012 11:42 AM
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Re: Broadband disconnections
19-01-2012 11:46 AM
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Re: Broadband disconnections
19-01-2012 12:33 PM
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Re: Broadband disconnections
19-01-2012 1:41 PM
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Re: Broadband disconnections
23-01-2012 3:57 PM
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Re: Broadband disconnections
26-01-2012 4:28 PM
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Is it possible to post some results about the line on sunday or tomorrow? I have the router on the test socket now. I want to make sure it still disconnects on the test socket before the engineer goes out on monday.
Thanks
Re: Broadband disconnections
26-01-2012 4:51 PM
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I assume that you're wanting to see a log of any disconnections?
Re: Broadband disconnections
26-01-2012 4:54 PM
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Re: Broadband disconnections
30-01-2012 6:13 PM
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Thanks
Re: Broadband disconnections
31-01-2012 1:26 PM
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is the line currently in the test socket? It's definitely been more stable though.
Jojo
Re: Broadband disconnections
31-01-2012 3:23 PM
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At the moment its a no sync issue, which was confirmed by one of your colleagues when I called up. Unfortunately I am unable to do some diagnostics until tomorrow. It might be as the agent said it was and be an issue with the router. But the engineer mentioned it was definately a line issue.
Re: Broadband disconnections
31-01-2012 4:27 PM
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Forgive me for posting the graph from the wrong account (blonde streaks!). I can see the agent has this logged as a phone fault this afternoon and will check for an update tomorrow.
Jojo
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