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Broadband connected but no internet

FIXED
LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Broadband connected but no internet

Hi @claudiuantonio, it looks like you have now sorted this as have an active connection, if that's not the case or we can assist further, please just let us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
claudiuantonio
Newbie
Posts: 2
Registered: ‎03-11-2018

Re: Broadband connected but no internet

Hi,
I called customer service and after a long wait, they managed to sort it out for me. It wasn't activated from their end.
It works now.
Thank you for your support!
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Broadband connected but no internet

Hi @claudiuantonio, I'm glad to hear that the service is all up and running for you now and if there's anything else we can help you with please don't hesitate to get back in touch.