Broadband Speeds and Constant Drops

[#1]

Can I also double check that the engineer that is arranged are the ones that physically fix lines and cabling etc. Previous engineer visit last year were from the Openreach guys that only dealt with line speeds etc and couldn't touch anything as "that's the other guys that deal with that". I assume there are different teams for different tasks

[#2]

Can someone from plusnet confirm if the appointment can be rescheduled? I'm unavailable today due to short notice.

[#3]

@willcutforth can you let me know if a rescheduled engineer visit can be done as per my early posts? I need to make sure I'm working from home on that day so need a bit of notice to arrange.

[#4]

Hi there, sorry we weren't able to get back to you in time to change that yesterday. I've booked a visit in for the PM slot (13:00 to 18:00) tomorrow for you. 

[#5]

Hi Adam, yes sorry only got the first appointment confirmation yesterday too late, but tomorrow pm slot is fine. Thanks for updating

[#6]

No worries at all! We'll follow things up with you as soon as we can after the visit and do shout up in the meantime if there's anything else we can do for you.