Broadband Getting Slower

[#1]

@stephenheron Helping  is what we are here for, so no thanks required.😀

I'm not surprised that test came back as OK - they always do, and that refresh will have done nothing as the issue is somewhere in the Openreach network.

Can you do as Dan asked and post the 'all' category from the event log around the 1532 mark - before and after?

[#2]

I'm unable to locate 'troubleshooting' on my Hub 1.

[#3]

@greygit1  Are you sure?

[#4]

Sorry for the delay, logs are attached. 

[#5]

No worries, Stephen - at least you are following through, which many don't. That log looks a bit 'unusual' to me, suggesting something is more than a bit wrong, but I'll leave it to @Dan_the_Van , it's a bit above my pay-grade to fully interpret it. 😉

[#6]

Typo.

Should have stated Hub2, as I don't have a Hub1. And since I don't have a Hub1 it should be of no surprise I couldn't locate it.

[#7]

And the example image you supplied was for a Hub2

[#8]

Err, no it wasn't.

This is a page from a Hub2:

[#9]

Hi @jab1 @stephenheron 

I checked the log, it does look like you had a power cut.

15:34:57, 15 Nov. ( 36.760000) 5 GHz Wireless: Rescan, Reason: 'Power-​up'
15:34:57, 15 Nov. ( 36.750000) Wire Lan Port 1 up
15:34:57, 15 Nov. ( 36.230000) WAN Auto-​sensing running.
15:34:53, 15 Nov. ( 32.950000) System up, firmware version: 4.7.5.1.83.8.289.1.3
15:34:50, 15 Nov. ( 29.110000) WPA2 mode selected
15:34:50, 15 Nov. ( 29.110000) WPS enabled
15:34:48, 15 Nov. ( 27.050000) WPA2 mode selected
15:34:48, 15 Nov. ( 27.050000) WPS enabled
15:34:38, 15 Nov. ( 17.770000) System start
Previuos entry
15:32:25, 15 Nov. (5425435.120000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

But there is another entry of interest, I would not expect to see one of these during the day.

15:31:57, 15 Nov. (5425406.950000) PPPoE is down after 9371 minutes uptime [Disabled]
15:31:52, 15 Nov. (5425401.650000) PPP LCP Send Termination Request [User request]

Rather that an DSL down (line failure) there is a PPPoE down, (this is the data connection), but this could be associated with power glitch in the area.

The last DSL down messages I could find

00:22:57, 08 Nov. (4766083.780000) PTM over DSL is down after 79433 minutes uptime

00:37:48, 19 May. (5921273.200000) PTM over DSL is down after 18050 minutes uptime

these could just be down to overnight maintenance or DLM resync.

Need someone from plusnet to review this, a Radius log would be nice to look at as this gives a better view of the connection.

There is an obvious drop in speed

15 Nov. PPPoE is up -​ Down Rate=43947Kbps, Up Rate=13663Kbps; SNR Margin Down=9.5dB, Up=5.8dB

13 Apr.  PPPoE is up -​ Down Rate=48941Kbps, Up Rate=12691Kbps; SNR Margin Down=8.6dB, Up=6.2dB

The drop in speed could be down to the DLM attempting to make your connection stable.

But if it higher than you Minimum guaranteed speed (MSG) it may be hard to get plusnet to engage Openreach to resolve the issue.

[#10]

I was referring to this.

Which is what got my confusion started and the resultant crossed wires.