Bit of a stupid question re activation date
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- Re: Bit of a stupid question re activation date
Bit of a stupid question re activation date
21-06-2011 10:50 PM
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I'm a returning customer to PN, it's great to be back
My BB is due to be activated this Friday. However, I received the router today, and, being the impatient type that I am, I connected it to the master socket as soon as I got home lol All went initially well, all lights appeared, all were a solid green after 5 mins. This indicated in my mind that the connection between my flat and the exchange is already up and running However, when I went to go online, it prompted me for my username and password. I put these in, and immediately the 'Internet' light went out Therefore I'm guessing that my account isn't live at PN's end.
I would have thought that it would have been activated at PN's end in advance of the line being connected to the exchange...am I wrong? Is there anything I can do to get it activated in advance of Friday?
Re: Bit of a stupid question re activation date
22-06-2011 5:56 AM
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one of the PN staff who monitor this forum will probably activate it this morning
Re: Bit of a stupid question re activation date
22-06-2011 11:16 AM
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have you migrated over to us from another provider or is this a new service?
Jojo
Re: Bit of a stupid question re activation date
22-06-2011 11:30 AM
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It's a new service - sorry, I confused things by saying I was a returning customer. I used to have PN when I was married, but have since separated, and this is a new service in my new flat!
Re: Bit of a stupid question re activation date
22-06-2011 11:37 AM
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in that case, if you have sync and are aware that if you were unable to connect once I manually activate it, I cannot raise a fault and your billing would start immediately. If you're happy with that I'll go for it.
Jojo
Re: Bit of a stupid question re activation date
22-06-2011 11:44 AM
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Re: Bit of a stupid question re activation date
22-06-2011 12:02 PM
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Re: Bit of a stupid question re activation date
22-06-2011 12:07 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Bit of a stupid question re activation date
22-06-2011 12:09 PM
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@kosymodo, That's done now. Try putting in your username and password now.
Jojo
Re: Bit of a stupid question re activation date
22-06-2011 12:14 PM
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@jojo - Thanks! I've just received the emails. I can't actually test the connection until tonight, as I'm currently at work, using my work PC for taboo purposes
Re: Bit of a stupid question re activation date
22-06-2011 12:58 PM
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Re: Bit of a stupid question re activation date
22-06-2011 1:09 PM
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Next question...would I be likely to see any benefit in getting ADSL2+ activated on my line? I think I'm about 3.5km from the (21CN enabled) exchange. Is this something best pursued once my connection has settled?
Re: Bit of a stupid question re activation date
22-06-2011 1:13 PM
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If it's small I'd stay with the better stability on 20CN!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Bit of a stupid question re activation date
22-06-2011 6:11 PM
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Thanks Jojo
Re: Bit of a stupid question re activation date
23-06-2011 9:43 AM
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