Billing error

[#1]

Any chance someone can look into ticket ID 29260250? One of my referees' account has a recent invoice for £11.99 when the past 3 invoices were £5.99. If possible could this be done before the DD is taken?

[#2]

Thanks, I'll pick this up.
She should have a reply in the next ten minutes or so.

[#3]

Thanks James for the quick response.