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Bandwidth issues

zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Bandwidth issues

Hi, this is the second time in a month or so that I'm having bandwidth issues which is a real problem for gaming.  The ping is around 35 but bandwidth is around 1.5 mbps, it's usually around 5.5 to 6.
Just did another speedtest and I'm under 0.2 mbps for bandwidth now.......unusable.
17 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Bandwidth issues

Hi zapp,
I've checked over your line and I can't see anything noticeable other than a few errors on your line that could be causing an issue.
Can you please advise of your layout? Do you have any extension cabling between your router and Telephone Socket? Are you connected to your Test Socket at all?
Chris Pettitt
Cloud Environments Engineer
zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Re: Bandwidth issues

Hi, I have a cable from the main socket that runs upstairs to my computer.  The router is a new Netgear.....that's been working fine for several months.
Superuser
Superuser
Posts: 10,429
Thanks: 1,914
Fixes: 19
Registered: 22-08-2007

Re: Bandwidth issues

Hi Zapp,
Looking back at your previous thread here - http://community.plus.net/forum/index.php/topic,125323.msg1088995.html#msg1088995 - it is not clear what was the problem nor the out come.  So forgive me I'm going to take this back to basics.  How to do all of the following can be found in the "speeds issues" 'sticky' at the top of this forum.
1. The speed / ping test was this done over wifi or a wired connection?
2. Are you ADSL or fibre?
3. Can you please do a BTW speed test and follow on to the "further diagnostics" section
If you are ADSL...
4. Are you connected to the master socket?
5. Can you try a new filter?
6. Can you please post the router stats here?
7. Can you post your current speed from the PN portal?
This data will provide insight into what is happening on your service and thereby inform what is the best course of action to properly resolve your issues.
...there have been two updates whilst I was typing this - the cable to upstairs - is that Ethernet or phone wire extension.  This immediately sounds like an issue.  The above might clarify matters.
zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Re: Bandwidth issues

1. Wired
2.ADSL
3. OK
4.Yes
5. Can try
6. Netgear N600  DGND3700v2
7. PN portal?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Bandwidth issues

What sort of able is it that you're running upstairs?
Chris Pettitt
Cloud Environments Engineer
zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Re: Bandwidth issues

Sorry....ethernet.
http://www.speedtest.btwholesale.com/PerformanceTesterWS/diagnostics.do
I hope you can read this.
Speed seems to have returned.....have you done something?  Ping still around the 30 ms but bw at 6.3 mbps........
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Bandwidth issues

I haven't changed anything on your line, so it could be an intermittent issue.
What we could do with next time, if it does happen again, is if you could run that Speed Test again and grab a screenshot so we can see it, we can look at getting this investigated for you.
Chris Pettitt
Cloud Environments Engineer
zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Re: Bandwidth issues

Ok Chris, thanks for your help anyway.  How do I grab a screenshot?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Bandwidth issues

There should be a key on your keyboard for it, it might say 'PrtScn' or something similar, like this: http://imgsrv.worldstart.com/ct-images/print_screen_1.jpg
Once you've pressed it, open up Paint and 'Paste' and then Save the image as you normally would. If you need a hand at the time, you can just give us a shout Smiley
Chris Pettitt
Cloud Environments Engineer
Superuser
Superuser
Posts: 10,429
Thanks: 1,914
Fixes: 19
Registered: 22-08-2007

Re: Bandwidth issues

Hi Zapp,
Thank you for the quick update...
Quote from: zapp
4.Are you connected to the master socket? - Yes

Quote from: zapp
Hi, I have a cable from the main socket that runs upstairs to my computer.

Can you please clarify the above answer and statement.  Exactly how is the router connected to the master socket please? Consider cable types, lengths and filter location.  For a fully wired installation, the ideal is...
{master-socket} - {filter} - << router cable - as short as possible >> - {router} - << Ethernet cable - as long as you need it to be >> - {PC}
                                    \ _<< phone extension - as required >>

Quote from: zapp
6. Netgear N600  DGND3700v2
7. PN portal?

Q6 - I was looking for the router stats, not model details.  You can find out how to access the router stats here - http://www.kitz.co.uk/adsl/frogstats.php
Q7 - Look here - https://portal.plus.net/my.html?action=data_transfer_speed - you will need to logon using your account details
zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Re: Bandwidth issues

Hi Townman....this.....{master-socket} - {filter} - << router cable - as short as possible >> - {router} - << Ethernet cable - as long as you need it to be >> - {PC}.......is my setup.
Superuser
Superuser
Posts: 10,429
Thanks: 1,914
Fixes: 19
Registered: 22-08-2007

Re: Bandwidth issues

Hi Zapp,
That is good news!
As for reporting the results of the BTW speed test, you can copy & paste the results as follows... albeit a bit untidy, unless you edit it a bit!

1. Best Effort Test:  -provides background information.

Download  Speed
3.28 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 3.28 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 4.8 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
0.21 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.21Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
zapp
Dabbler
Posts: 13
Registered: 26-03-2014

Re: Bandwidth issues


FAQ
Results Image not loaded

1. Best Effort Test:  -provides background information.
Download  Speed
6.05 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 6.05 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.72 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.28 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.28Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

There you go...
Superuser
Superuser
Posts: 10,429
Thanks: 1,914
Fixes: 19
Registered: 22-08-2007

Re: Bandwidth issues

Thank you Zapp, I look forward to seeing the other request information when it is available.