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Banded?

FIXED
redsox9
Rising Star
Posts: 100
Thanks: 29
Fixes: 1
Registered: ‎04-06-2016

Banded?

@willcutforth 

I reported a fault to BT on Oct 23 because of broadband connection drop-outs and noise on the quiet line test. An OpenReach engineer came two days later and said three other houses on my street had reported a similar problem. He tested my interior connections and left. BT texted two hours later that the fault had been fixed. My broadband has been stable for the last three weeks. I presume the training period has ended but the download speed is way below what I was getting before the fault. Here are the stats before the problem:
ADSL Link               Downstream     Upstream
Connection Speed  20246 kbps       1087 kbps
Line Attenuation      22 db                 4 db
Noise Margin           3 db                   6 db

The latest stats from my Netgear router after a reboot and the BT Performance Test are attached. Can you or any of your mates help?

 

4 REPLIES 4
MisterW
Superuser
Superuser
Posts: 16,005
Thanks: 6,054
Fixes: 437
Registered: ‎30-07-2007

Re: Banded?

@redsox9 your downstream SNR is way too high, you need a DLM reset after the fault being fixed.

You say you reported the fault to BT , so Im guessing that your line rental is with BT and your BB with Plusnet. That means the fault was treated as a voice fault and so the Openreach engineer wouldnt have been able to request a DLM reset via BT.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,675
Thanks: 610
Fixes: 111
Registered: ‎27-11-2020

Re: Banded?

Fix

@redsox9  Like the Flash I have been quick on this one as well for you. The reset has been popped through. Technically I'm supposed to follow through the trouble-shooter but I am a troublemaker who can't be tamed.

 

Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
redsox9
Rising Star
Posts: 100
Thanks: 29
Fixes: 1
Registered: ‎04-06-2016

Re: Banded?

Thanks for the reset, Will. That was quick. My stats look back to normal. See attached.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,675
Thanks: 610
Fixes: 111
Registered: ‎27-11-2020

Re: Banded?

Awesome, glad to hear it! Let me know if you need me to do anything else Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team