Back to square one
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- Re: Back to square one
Back to square one
14-11-2010 5:44 PM
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Re: Back to square one
14-11-2010 6:30 PM
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Re: Back to square one
14-11-2010 6:33 PM
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Re: Back to square one
14-11-2010 7:23 PM
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Re: Back to square one
14-11-2010 8:13 PM
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Re: Back to square one
14-11-2010 9:10 PM
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You need to explain WHICH light on your Router is Flickering. There are usually five lights : Internet, Broadband , Wireless, Ethernet and Power
Are you using an Ethernet Connection .... or Wireless?
Are you able to log into the Router and cut/ paste the Router Stats here? It would help to know whether it is the ADSL Connection that is dropping or the LAN connection is failing. The Router stats would give us a clue.
The PlusNet agents do not work at weekends so until Monday morning, the best you will get is help from you fellow customers.
Edit: Typo
Re: Back to square one
14-11-2010 9:25 PM
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Re: Back to square one
14-11-2010 9:27 PM
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Re: Back to square one
14-11-2010 9:59 PM
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The reason that there is a mismatch between your expectations of the service and what you are receiving is that unlike most orher services, ADSL (sorry for using abbreviations) is a "Wires Only" service which is delivered down your Telephone Service which you buy separately.
This means that your Internet Service Provider is only responsible for providing the service at "their" end of the sometimes wet piece of string that BT provide between their Exchange and your Telephone point.
BT do not even have to guarantee that yout Telephone Line will be good for anything other than Telephony and this makes it very difficult for you to get Broadband quality issues fixed. Indeed, the easiest way to get Line problems fixed is to report them as Voice Telephony issues!
(Most) Internet Service in the UK do not offer an "Engineer assisted" installation, leaving it to you to follow the installation procedures yourself. These are fairly straightforward if followed to the letter but, like training Collie Dogs, there are many pitfalls which will bite you.
Please take the time to give is the answers to the questions in my previous post. The help you will get here is from people who have encountered similar issues. Moreover, there are people here who have formal qualifications in relevant sciences and understand the technoloy behind ADSL.
Give your Collie a pat from me ....
R
Re: Back to square one
14-11-2010 10:39 PM
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Re: Back to square one
15-11-2010 7:58 AM
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If you have the Thompson (PN Supplied), the flashes on the internet light indicate that traffic is moving over the system and is completely normal. If JoJo (PN Staff) sees this, she might post a connectiion log graph on here for you to see your actual connection and disconnections
Yours Pierre
Re: Back to square one
15-11-2010 9:04 AM
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Sorry to hear you're having a frustrating time with your internet. Are you noticing these drops while you are connected wirelessly or with a wire to your router?
This visualisation of your connection logs show disconnections over the last 7 days and although there have been a few drops I wouldn't look at that and say it was a bad line. I'm sure we'll get to the bottom of it though.
Jojo
Re: Back to square one
15-11-2010 10:06 AM
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If you download a program (to view later) then you are told in advance how big the file is. Note that down. Note the time it takes to download the file. You can then use the two numbers to calculate an aggregate measure of your broadband download speed over several minutes.
Re: Back to square one
15-11-2010 10:19 AM
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Re: Back to square one
15-11-2010 10:30 AM
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I don't doubt you have a problem but in order to pinpoint it the first thing we need to do is rule out any possibilities. As we don't see the same disconnections you do, my first hunch would be that it's your wireless that's dropping out, rather than your actual line dropping. If that was the case it maybe just a simple case of the wireless channel being interfered with, in which case we could solve that by changing the channel. This is all speculation, of course, so the best way to find out would be to use it wired for a time and see if the issue is still apparent. Once we've done that at least we'll be one step closer to a solution.
Jojo
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