BTO/Plusnet think this is acceptable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BTO/Plusnet think this is acceptable
Re: BTO/Plusnet think this is acceptable
21-08-2014 12:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
21-08-2014 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: chrcoluk to keep it simple, even if it is BTo's fault, you are not BTo's customer meaning plusnet are ultimately responsible for BTo's mishaps.
Did anybody say any different?
Re: BTO/Plusnet think this is acceptable
21-08-2014 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We're just waiting for an update from one of the senior faults agents here on the change of SVLAN so we should be able to confirm this as soon as we can get confirmation on where we stand. I'm hoping that this won't be too much longer but if we haven't heard anything from them by Monday then I'm going to see if I can pick a brain or two and see if we can find some kind of escalation path for you!
@LenAsh - I'm sorry to hear that this is still ongoing as before, I would say that this is a good indicator as to the order not being completed at the moment so apologies that this hasn't happened sooner and thanks for your continued patience. It will be interesting to see the status of the exchange next Monday when the next update is due.
Re: BTO/Plusnet think this is acceptable
21-08-2014 9:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It isn't a sync problem, it's throughput.
Nothing has improved, so I suspect no changes have been made by BT yet.
This is an excerpt from the PN ticket response today... unbelievable.
I have reviewed the latest BQM graph and can see that the packet loss does appear to have subsided today so I would like to review the matter following the weekend. I can see that the current virtual path you are connected to shows it is well under threshold.
Oh yes, it's perfect now....
What I fail to understand is that the guy a) doesn't appear to understand the BQM graph and b) does his testing at 4.20pm when everything is fine. Why not actually do your testing when the problem exists?
Give me strength - I'm starting to lose my patience. Can you tell?
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please read through a thread before making daft comments
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Townman Sorry Goldenfibre,
That is just ill informed. PlusNET buys broadband off BT Wholesale as do all ISPs not using LLU (they buy access to the local copper network off BT Openreach and out their own equipment in the exchange). BT Openreach supply the broadband service to BT Wholesale.
How the service is delivered - direct staff or contractors - is a decision made by BT Openreach and no one else, certainly not the ISP. Other than Virgin Media there is no ISP who installs their own local infrastructure, even VM use subcontractors - Fujitsu if I recall correctly.
Kevin
It was Future Network Solutions Ltd who installed our landline & they did a really good job including using their Cobra to pull the cable, that the builder's contractor should have pulled, from the junction box to to our property.
One of the guys was an ex-army signals engineer.
Re: BTO/Plusnet think this is acceptable
22-08-2014 8:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
However, I was surprised to find that next door is connected to "Cab 12" which is 200m away, and I'm connected to "Cab 11" which is 800m away.
However, they have some congestion issues like me.... but not as bad. At least they can watch Netflix in the evenings.
Re: BTO/Plusnet think this is acceptable
22-08-2014 9:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would bluntly reply to the ticket and clearly state something along the lines of "That's rubbish, are you colour blind? Look at the graph that's been captured and added to this post" -
http://community.plus.net/forum/index.php/topic,130416.msg1141319.html#msg1141319
They'll see my remarks as well I really can't believe that this hasn't been escalated by now. Someone needs to give BT a good kicking.
"And look at these speed test results -
http://community.plus.net/forum/index.php/topic,130416.msg1140851.html#msg1140851
http://community.plus.net/forum/index.php/topic,130416.msg1141308.html#msg1141308 "
Re: BTO/Plusnet think this is acceptable
22-08-2014 9:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This has been going on since the installation on the 13th May this year.
I really am upset that the ticket responder has completely missed my point, despite all the history. PN know very well that the problem ONLY exists in the evenings to this degree and yet they still insist on overlooking that when they test.
I cannot think of any further evidence I can provide to substantiate my claim that the problem exists and is a real issue for me and my family.
My hope is that BT have yet to effect any changes to improve the situation. Despite the ticket responder's obvious cluelessness, he seems convinced that something has happened.
I'm also upset that someone more senior at PN hasn't bothered to take this seriously and they have also allowed someone clearly inexperienced to handle my ticket.
Re: BTO/Plusnet think this is acceptable
22-08-2014 9:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BTO/Plusnet think this is acceptable
22-08-2014 11:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: BTO/Plusnet think this is acceptable