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BT Wholesale Broadband Performance Test - 0.08MB download result

jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

BT Wholesale Broadband Performance Test - 0.08MB download result

I've been having problems around 9pm onwards for the last couple of nights with download speeds/connectvity.

Tonight I ran the BT Wholesale speed test and got the result of 0.08MB download.

I've tried using the fault check but get a "Troubleshooter Error: try again later"

Any suggestions as to what I can do?

Thanks

Router: BT Home Hub 4

10 REPLIES 10
jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Replaced microfilter - no difference

Replaced Router with plusnet router 2704N - no difference

😞

https://www.speedtest.net/ - gives a "Latency test error"

jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

And pretty much back to normal again this morning ... Surely not a contention issue?
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,935
Thanks: 420
Fixes: 98
Registered: ‎22-01-2018

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Hello @jono1001,

 

I am sorry to hear this and welcome to the forums. I have checked with our supplier and they have advised that there is no indication of capacity issues at the exchange and our tests are not highlighting any issues.

 

 

There were 3 drops last night after 21:00, can you advise if this was you resetting/rebooting  the router? The speed tests that you have attached were this via a wired or wireless connection?

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Hi,
3 drops are likely to be reboot, change from BT to PlusNet hub and change back to BT hub.

All tests via Wi-Fi as I have no wired connection.
Not likely a WiFi issue as sat close to router (on master socket) and the morning scenario is the same.

Anything I can run to check issues when it occurs ~9pm ...?
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Hi @jono1001 

 

Thanks for getting back in touch with us. 

 

As @SammyM testing is not identifying any issues - therefore we really would need wired connection tests conducted at your end. WiFi is merely an optional alternate gateway to access the internet - a wired LAN (Ethernet) connection is always the primary connection method, and is the only one which can be guaranteed on both speed and stability. 


There are a large number of potential reasons for slow speeds and sometimes these are difficult to track down.


If these issues do not appear on Wired tests, them it's likely the problem lies between your router and your devices which we don't have visibility of.


Unfortunately due to the way WiFi works there are a lot of environmental factors which can affect the wireless signal.


Have you tried changing the wireless channels? If not, then please follow the steps here

 

Kind Regards, 

MoR

 

jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Hi and
Thanks for your support and suggestions.
What wired tests would I need to run?
I can resurrect a Linux box but would need to know that the effort would be worthwhile, i.e. not requiring Windows platform.
I'm assuming the change of wireless router would have eliminated some WiFi issues, but understand there are other potential factors.
Thanks
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

@jono1001 - Wired speed tests whilst connected to your Test Socket would be the next best step. 

 

A guide on how to locate your test socket can be found here 

 

Thanks, 

MoR

jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Thanks I'll see if performance drops again tonight and then run the same BT wholesale speed tests again.
jono1001
Dabbler
Posts: 15
Registered: ‎05-01-2010

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

No issues seen tonight. Will keep an eye for the rest of the week and update.

Download Speed (Mbps): 10.56 
Upload Speed (Mbps) : 0.61 
Ping Latency (ms): 1394

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: BT Wholesale Broadband Performance Test - 0.08MB download result

Thanks for letting us know, @jono1001

 

Give us a shout if we can do anything for you. 

 

Kind Regards, 

MoR