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BB12 Area Broadband Dropouts

Posts: 13
Registered: ‎24-09-2014

BB12 Area Broadband Dropouts

I have noticed another customer with a very similar issue to mine in this forum. Thought i would post my issue as well.


Since Friday afternoon, we have been experiencing frequent dropouts which only last a few seconds to half a minute, which is more than enough to be kicked out of a game/freeze up Netflix etc.


I have done the usual, reboots etc. I know it's not a BT box or Router issue, as if they were to loose power, it takes minute to reestablish a connection rather than seconds. There is nothing on the fault/service tracker pertaining to my location, so this may well be something to look into.



Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: BB12 Area Broadband Dropouts

Hi there,


tests aren't showing either an obvious or a common cause for the issue you're seeing but we do see that the connection is dropping frequently.

Thanks for reporting the issue with us formally, a member of our faults team will be getting back to you soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team