BB connection speed slower than expected
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BB connection speed slower than expected
09-04-2014 9:57 AM
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I have joined Plusnet on 27/Mar and today is the 14 day of joining. The estimated connection speed for my BB is 17Mbps but the actual speed we have got here is only 2.4 Mbps. Could someone help me to reset my BB profile? Thanks.
Re: BB connection speed slower than expected
09-04-2014 10:29 AM
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I've just been looking into this and as the line is stable I've decided to submit an SNR reset. This should hopefully improve the downstream speed within the next few hours for you.
Adam
Re: BB connection speed slower than expected
09-04-2014 11:36 AM
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Do you need any details from me to submit the reset? or you already got the information you need?
Derek
dick:quote
Re: BB connection speed slower than expected
09-04-2014 12:25 PM
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Don't worry I've linked to your account from your community login.
I notice the SNR reset hasn't taken effect (which can happen sometimes) so I've just submitted another. I'll check the line rate for you shortly and adjust the profile on our side once that's changed.
Re: BB connection speed slower than expected
09-04-2014 12:40 PM
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Re: BB connection speed slower than expected
09-04-2014 4:31 PM
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Re: BB connection speed slower than expected
09-04-2014 8:20 PM
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I have switched off the router, wait for 1 min, then switched it on again but the speed is still only 2.4Mbps for download, 0.16Mbps for upload. Please help.
Derek
Re: BB connection speed slower than expected
10-04-2014 10:16 AM
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The upload speed is faster now. I can get 0.8-1Mbps now. However, the download speed is still 2.4Mbps.....Please help on this.
Derek
Re: BB connection speed slower than expected
10-04-2014 10:30 AM
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That's very odd - please see the attached speeds for your line.
Are you running Speed Tests via Ethernet? If not, can you please connect an Ethernet Cable and run a further Speed Test please?
Re: BB connection speed slower than expected
10-04-2014 10:33 AM
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I am running Speed Tests via Ethernet.
Yes, it is very odd to me as well. I can see that the download speed from our router is 20Mbps but when I do the test, it only go up to 2.4Mbps and capped.
Re: BB connection speed slower than expected
10-04-2014 10:41 AM
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Re: BB connection speed slower than expected
10-04-2014 10:43 AM
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Postcode:
Phone exchange:
SIDCUP
Estimated line speed:
17Mb (This may vary between 10Mb and 19.5Mb) - Checked on 2014-03-19 12:13:58
Current line speed:
2.5 Mb
Re: BB connection speed slower than expected
10-04-2014 10:48 AM
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The current line speed needs a kick - should be done by the staff on here PDQ
Re: BB connection speed slower than expected
10-04-2014 10:49 AM
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Thanks very much for your investigation.
I hope my download speed will be back to normal later today. Please come back to me when the change is done. Many thanks.
Derek
Re: BB connection speed slower than expected
10-04-2014 10:58 AM
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