Ask the Boss - Answers discussion thread
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Ask the Boss - Answers discussion thread
08-04-2009 12:20 PM
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Many thanks
B.
Re: Ask the Boss - Answers discussion thread
08-04-2009 12:35 PM
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I've only had a quick scan through so far, but they do look to answer the questions as posed. Certainly looking forward to your increased posting in the Forum promise and particularly happy with the plans to improve the interaction with PUG.
Looking forward to working with you and the team on the new initiatives
Maurice
(PUG chairman)
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Ask the Boss - Answers discussion thread
08-04-2009 12:38 PM
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(Except for me on BT anytime where they are free anyway )
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Ask the Boss - Answers discussion thread
08-04-2009 1:16 PM
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Re: Ask the Boss - Answers discussion thread
08-04-2009 1:27 PM
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I also hope he continues to visit here and respond to the inevitable
BTW Welcome to the Forum Anthony
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Ask the Boss - Answers discussion thread
08-04-2009 1:29 PM
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just had quick scan and looks like he's chucked some meaty bones to he's pack of dogs
Re: Ask the Boss - Answers discussion thread
08-04-2009 1:41 PM
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I too would welcome you participation in the community.
You would be well advised to get these guys here on your side, it will be good for you and for plusnet
Re: Ask the Boss - Answers discussion thread
08-04-2009 2:30 PM
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I consider the answers to our questions to be as full and frank as one could reasonably expect; certainly I am satisfied with the answers to my own questions - thank you.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Ask the Boss - Answers discussion thread
08-04-2009 3:23 PM
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Re: Ask the Boss - Answers discussion thread
08-04-2009 4:40 PM
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SW.
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Re: Ask the Boss - Answers discussion thread
08-04-2009 5:38 PM
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My main concern with what's written is the number of times the word "growth" appears... The corporate owners of the company I work for use the term a lot and I have come to associate it with "blinkered focus on overly specific statistics resulting in poor treatment of employees, customers and products". I hope that wont be the case with PN.
Re: Ask the Boss - Answers discussion thread
08-04-2009 7:35 PM
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More than a month of waiting for this anodyne piece.
Very long on content - but lacking in any real substance.
e.g
Quote Phorm / Webwise
Are there any plans to use Phorm (Webwise) or any other kind of advertising revenue money maker technology to the Plusnet network? And if so would some of the profit be used to offer lower monthly bills to PN broadband customers?
Currently we have no plans to implement Webwise or any similar technology.
Why not an undertaking to protect the privacy of Plusnet's customers?
Quote What numbers can you give us to demonstrate that the new products are working?
How does the take up of the new products by new customers compare to expectations? - not answered
Has there been any significant change in the number of referrals since 17 Feb? - vague answer
Has there been any significant change in the number of new sign-ups since 17 Feb? - answered
How many Plusnet customers are there currently, and what figure do you expect/hope for a year from now? - answered
How does the take up of the new products compare from existing customers before and after the reduction on contract length from 18 months to 12 months? - not answered
Quote Key reason behind moving away from the 0114 number was operational – I would have like to have kept it if it wasn’t for this. The reason was that Plusnet’s IVR system (which allows to us route calls between our Sheffield and Durban call centres) will not support the 0114 number. So in order to make sure we can balance the load across the 2 call centres and answer the phones, we took the decision to stop publicising the 0114 number. This has helped us significantly to improve our call answer rate.
Excellent!
Since 0845 numbers are not cheap or free, when I ring the 0114 number I am guaranteed a response from a British call centre.
This was a MAJOR reason for my joining Plusnet - please keep this feature - I have little confidence in foreign call centres.
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Ask the Boss - Answers discussion thread
08-04-2009 7:45 PM
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Quote from: praxisofevil Oh dear!
More than a month of waiting for this anodyne piece.
It's a start Jeremy and that's more than we expected
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Ask the Boss - Answers discussion thread
08-04-2009 7:50 PM
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"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Ask the Boss - Answers discussion thread
08-04-2009 7:52 PM
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I specifically asked why existing customers couldn't change product without having a 12 month contract imposed even if they were NOT taking any freebies or introductory pricing, This has NOT been answered.
I also asked why he was padding the balance sheet. I believe that I explained the questions fully in that thread.
The least that I expected was a straightforward answer to these two issues.
WALOR!
Edit: p.s. My Questions were in Reply# 4 and 26 in the Questions thread. No answers to any of these! BOO!
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