Any Issues in Whitburn / North East Region
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Any Issues in Whitburn / North East Region
13-03-2015 8:51 PM
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After months of perfect service the bottom has dropped out of my d/l speed, any suggestions issues at present?
BT Wholesale test is
Download speed Mbps 0.38
Upload speed Mbps 0.25
Ping Latency (ms) 38.38
Cheers
Gist
Re: Any Issues in Whitburn / North East Region
13-03-2015 8:56 PM
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Can you please gather and post all of the information requested in the "Speed Issues" thread at the top of this forum. We can then take a look and advise further.
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Re: Any Issues in Whitburn / North East Region
14-03-2015 8:00 PM
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Re: Any Issues in Whitburn / North East Region
16-03-2015 11:37 AM
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Have you got dial tone?
Is the line quiet? Dial 17070 option 2.
If there are any problems there, then report a line fault to your phone provider, otherwise please post the information requested.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Any Issues in Whitburn / North East Region
16-03-2015 4:38 PM
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BT W/sale
0.37 Download (Mbps)
0.34 Upload (Mbps)
126.13 Ping Latency
Current line speed 3.8Mb
Link Information
Uptime: 0 days, 2:41:41
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,016 / 7,592
Bandwidth (Up/Down) [kbps/kbps]: 1,007 / 2,264
Data Transferred (Sent/Received) [MB/GB]: 366.23 / 2.52
Output Power (Up/Down) [dBm]: 12.0 / 19.5
Line Attenuation (Up/Down) [dB]: 19.0 / 35.5
SN Margin (Up/Down) [dB]: 8.0 / 17.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 131,073 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 262,144 / 0
FEC Errors (Up/Down): 1,436 / 4,521
CRC Errors (Up/Down): 184 / 0
HEC Errors (Up/Down): 614 / 0
Currently trying to download a video getting download of 221 KB/s
hope this helps
Gist
Re: Any Issues in Whitburn / North East Region
16-03-2015 4:42 PM
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Can you go through our troubleshooter here?
https://faults.plus.net
Re: Any Issues in Whitburn / North East Region
16-03-2015 4:48 PM
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Re: Any Issues in Whitburn / North East Region
16-03-2015 4:54 PM
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Those stats look grim - the SNRM is highly elevated (18db?) and therefore your current synch speed is markedly reduced. The Maximum attainable rate is also significantly below what one might expect on a line with the reported attenuation.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Any Issues in Whitburn / North East Region
16-03-2015 7:05 PM
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Re: Any Issues in Whitburn / North East Region
16-03-2015 7:36 PM
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Just confirming the line is noisy as if it is we have to address that first as it'll be causing the connection issues
Re: Any Issues in Whitburn / North East Region
16-03-2015 7:59 PM
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Re: Any Issues in Whitburn / North East Region
17-03-2015 9:14 PM
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Did you hear crackling from the master socket test point with just a phone plugged in?
I had a duff microfilter and when phone only plugged in to test socket line was perfect.
Re: Any Issues in Whitburn / North East Region
18-03-2015 9:44 AM
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Re: Any Issues in Whitburn / North East Region
19-03-2015 6:38 PM
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I've already completed the section on when an engineer can visit -- the afternoon slots 1300-1800 as I'm in the office mornings
You might want to reassess your procedure whereby you send email notifications to an user who has no internet rather than just telephoning the number that had already been provided
Gist
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