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After upgrade to higher speed but still got the same speed

kensfishbar
Grafter
Posts: 27
Registered: ‎28-06-2015

After upgrade to higher speed but still got the same speed

Hi,

My renewal new faster speed should start today 19-May-2023 but "speed test" shows the broadband is only running the same speed as before.

 

Many thanks.

2 REPLIES 2
Longliner
Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: After upgrade to higher speed but still got the same speed

The switch may not take effect until midnight on the appointed day. If not, I suggest you give them a ring tomorrow.

 

Mike

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,958
Thanks: 1,567
Fixes: 481
Registered: ‎01-01-2012

Re: After upgrade to higher speed but still got the same speed

Hi @kensfishbar 

It looks like the upgrade isn't due to complete until the 25th

You should see the faster speeds from then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team