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ADSL drops when phone used

glloyd
Rising Star
Posts: 1,653
Thanks: 20
Fixes: 1
Registered: 06-04-2007

ADSL drops when phone used

If someone phones or we phone out the internet connection drops and reconnects at a much lower speed. Tried filters etc.
2 REPLIES
sjptd
Grafter
Posts: 467
Registered: 01-09-2014

Re: ADSL drops when phone used

Are you on ADSL or the fibre FTTC service?  Has this been going on a long time or is it a new issue?
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: ADSL drops when phone used

First thing is to check where the fault lies although it is more than likely a line or line card fault
Disconnect the phone from the line and connect the router to the test socket
Phone in using your mobile - does it disconnect