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ADSL Max - Pro add on or Max Premium trial?

TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

ADSL Max - Pro add on or Max Premium trial?

Hi there,
I'm looking to increase upload speeds on our (new to Plusnet) ADSL Max connection.
We've just enabled the "Pro" add on to gain prioritised traffic, but have just also spotted the Max Premium Trial.
Can someone let me know what the key differences are between these please? Looks like both will provide Max Premium & therefore 800Kbs or thereabouts upload but are there any other significant differences or benefits of one option over the other?
Many thanks,
Tim
35 REPLIES
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

Ignore me please... can't find an option to delete this post.
Just re-read the Pro info and realised that it doesn't actually change upload speeds, just changes traffic management.
Have now added the Max Premium trial instead!
If anyone's around it'd be great to get this sorted today (question 78339715) but otherwise I guess we'll wait...
Thanks,
Tim
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
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Registered: ‎05-04-2007

Re: ADSL Max - Pro add on or Max Premium trial?

Looks like one of my colleagues picked your ticket up last night, placed the order and it's now completed.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

Thanks Chris!
Only remaining question is whether I'd be likely to see any significant benefit from using the Pro add on in addition to Max Premium?
Guessing the basic answer will boil down to giving it a try and seeing what happens?
Tim
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: ADSL Max - Pro add on or Max Premium trial?

If you are on Unlimited the Pro add on is a waste of money as it won't affect your download speeds in any way.
If you are on any other account type it will boost the download speed of lower priority tasks such as background downloads, P2P downloads.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,680
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Registered: ‎05-04-2007

Re: ADSL Max - Pro add on or Max Premium trial?

Pretty much as Jelv says, there are no speed limits on Unlimited and it you use multiple different protocols (streaming/P2P/gaming etc) at the same time, you'll find the experience without Pro will probably be better.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

Thanks guys - will loose the pro add on in that case Smiley
Now... just need the Max Premium order to come into play as while adsl max is never going to deliver amazing upstream rates 800Kbs is much better than 200kbs..!!
Tim
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: ‎11-08-2007

Re: ADSL Max - Pro add on or Max Premium trial?

Quote from: TimStephenson
800Kbs is much better than 200Kbps..!!

Shocked  where does 200Kbps come from ?  is that the upstream sync or upload speedtest result ?
If you are expecting your upstream sync to rise to 832Kbps, then your current upstream sync should be 448Kbps and have upload speed test results around 380Kbps.
Your modem should be reporting a "maximum attainable upstream rate" (typically 1200Kbps), which then gets rate limited to either 448Kbps for "ADSL Max", or 832Kbps for "Max Premium".  If you have an upload speed fault where your sync doesn't achieve 448Kbps, then uncapping won't have much effect.
Even if you do achieve an 832Kbps upstream sync, your real world upload bandwidth will be about 720Kbps - and NOT 800Kbps !.
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

200Kbs is from speedtest results - varying currently between 120Kbs & 250Kbs. I was generalising somewhat with the 800Kbs.
The line is sync'd at 832 / 8128 kbps, and is delivering around 7Mbs downstream. With our previous provider (also using BT Wholesale) we were happily getting around 720Kbs usable upstream, and much the same downstream. Sync speeds haven't changed.
I had been perhaps incorrectly assuming that the slower speeds were due to going from an ADSL Max Premium connection to a standard ADSL Max connection, hence adding on Max Premium to see if that brought things back to where we were.


Community Veteran
Posts: 5,472
Thanks: 292
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Registered: ‎11-08-2007

Re: ADSL Max - Pro add on or Max Premium trial?

What "Upload Speed" do you get using the BT Performance Test ? - http://www.speedtest.btwholesale.com/
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

The last BT test reported 220Kbs.
Just ran a speedtest.net test too - 260Kbs this time.
http://www.speedtest.net/my-result/i/708246113
Community Veteran
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Re: ADSL Max - Pro add on or Max Premium trial?

Are you using a wired or wireless connection to the router?

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

Currently wireless but am getting the same speeds with both wired & wireless.
Prior to switching to Plusnet we were seeing 720Kbs upstream with the same hardware, adsl Max Premium & wifi.
Our router sync speeds haven't changed yet upstream seems to have all but stopped...
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: ADSL Max - Pro add on or Max Premium trial?

I'm on Max Premium using the Plusnet supplied router. I get

(I do have a VPN running with two remote desktops connected that might have affected the result)
Edit: Any particular reason for using the Norwich speedtest.net server?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
TimStephenson
Grafter
Posts: 120
Registered: ‎09-12-2013

Re: ADSL Max - Pro add on or Max Premium trial?

Those would be the speeds we're hoping for Smiley
Downstream is close...!
Re Norwich speedtest server, no reason other than that's the one the tester app defaulted to on that occasion.
Still waiting for the Max Premium order to complete at the moment so will see what happens to the line then.