*21CN ONLY* Do you think your PN profile is not updating as it should?
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
07-03-2014 11:11 AM
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My sync speed is 15192, BT Profile is 13.4Mbps, Plusnet current line speed is 12.2Mbps, and speed test maximum is only 11.62Mbps.
Before a reboot and wait, I was only getting 9Mbps on speed test.
Please can this be fixed, I just want the speeds I should be getting and always used to get (very close to the BT IP Profile) without having to monitor it.
Thanks
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
07-03-2014 11:19 AM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
08-03-2014 2:10 PM
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jim:quote
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
14-03-2014 5:12 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
02-05-2014 10:30 AM
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This lag seems to occur for both downward or upward changes.
Jack
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
31-07-2014 11:46 AM
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Had to switch off router yesterday morning for last time having done some electrical work over last fortnight. This dropped the sync to 13800 from the usual 16100ish for no more than ten minutes or so. Of course the chuffing PN system decided to kick in and dropped the PN line speed yesterday evening to 12.2 to reflect the very short-lived drop.
Has PN line speed picked back up to the usual 14.2 yet? Nope.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
31-07-2014 12:03 PM
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I've changed the profile at our side to 14.2Mbps, however based on what I've mentioned above, I'm not entirely convinced this is going to help.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
31-07-2014 12:31 PM
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There have been a number of incidents over the last couple of months where the bRAS profile has got stuck and some deep pipe cleaning has been required on the BTOR systems. Chris Pettitt and Adam C might recall the incidents. The consequence of the issue is that the BT profile does not update in line with the synch speed.
Are you back here for a while?
Kevin
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
31-07-2014 12:43 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
31-07-2014 12:58 PM
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Quote I've changed the profile at our side to 14.2Mbps, however based on what I've mentioned above, I'm not entirely convinced this is going to help
Everything looks fine now to my very untrained eye:
BT reports IP profile as 14.27Mbps, Speedtest.net gives
and pinging bbc.co.uk averages 12ms.
Does this indicate everything is now matched up as it should be?
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
31-07-2014 1:10 PM
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Quote from: offbeatdave Does this indicate everything is now matched up as it should be?
Looks that way
Quote from: Michael Profile set itself at 4mb however i always sync at around 6.5-7, My bt profile is currently at 6.53 Mbps, however no update on plusnet's side, can i please have this forced changed as my internet has problems if more than one person is online when im at 4mb thanks.
I've upped the profile at our side, however according to BT's reports, it was only increased at their side today
Quote from: Townman Are you back here for a while?
I'll not be around in too great a capacity if that's what you mean, and posting here/elsewhere isn't technically part of my job role these days. I was subscribed to this thread though, saw the email notification and thought I'd do my good deed for the day
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
01-08-2014 7:24 PM
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Quote from: Bob I'll not be around in too great a capacity if that's what you mean, and posting here/elsewhere isn't technically part of my job role these days. I was subscribed to this thread though, saw the email notification and thought I'd do my good deed for the day
Hi Bob,
It's always good to see you in here even if its not your job.
Good deed for the day... Sounds like the old cub's motto and bob a job week, but I guess you're too young to remember those days, even though you posonify the ethics of them.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
05-09-2014 11:29 AM
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Since we pretty much re-wrote the scripts that update your speed profile when we get an update through from BT, we have seen a dramatic improvement in the timings and reliability in this updating.
As the scripts were only run out of office hours we've now changed this slightly so we can try and keep profiles as up to date as we can.
We've already added a further script during the day and an additional one is due to be added in October.
The scripts were running at 5 past 0,3,6,9,18 & 21.
They currently now run at 5 past 0,3,6,9,15,18 & 21. We will be adding an additional script in at 5 past midday, everyday. So, 5 past 0,3,6,9,12,15,18 & 21 this means that every 3 hours we will have a run over the course of the day.
We'll continue to monitor this and if there there room to add more then it will be something that is looked at if it will be beneficial.
Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
05-09-2014 12:20 PM
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Re: *21CN ONLY* Do you think your PN profile is not updating as it should?
05-09-2014 12:41 PM
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Once we're 100% happy with the profiles updating then it's something we can take a look at and see if it is a worthwhile addition.
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