Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
0.2mbit/s download speed
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 0.2mbit/s download speed
- « Previous
-
- 1
- 2
- Next »
Re: 0.2mbit/s download speed
28-09-2011 3:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi robmov100,
We aren't ignoring anyone. You updated your fault ticket on the 26th and it can take a couple of days to receive a reply as we work through the oldest tickets first to make sure it's fair for everyone. I have replied to your ticket now.
Jojo
We aren't ignoring anyone. You updated your fault ticket on the 26th and it can take a couple of days to receive a reply as we work through the oldest tickets first to make sure it's fair for everyone. I have replied to your ticket now.
Jojo
Message 16 of 22
(464 Views)
Re: 0.2mbit/s download speed
28-09-2011 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
actually i was ignored since monday! i'm now getting a dowload speed of about 1 mbit\s. is there anything you can check on the line?
Message 17 of 22
(464 Views)
Re: 0.2mbit/s download speed
28-09-2011 4:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi robmov100,
Monday was the 26th
I've had a look at the line and it's been banded, though the profile is at 750kbit/s which isn't at the top of the banding - it looks like the connection's a bit intermittent, or was until the banding and 750k profile was applied. Best bet is to update your ticket advising it's now a dropping connection issue and our faults team will pick it up for you.
Monday was the 26th
I've had a look at the line and it's been banded, though the profile is at 750kbit/s which isn't at the top of the banding - it looks like the connection's a bit intermittent, or was until the banding and 750k profile was applied. Best bet is to update your ticket advising it's now a dropping connection issue and our faults team will pick it up for you.
Message 18 of 22
(464 Views)
Re: 0.2mbit/s download speed
03-10-2011 10:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
2nd of october has passed so can you run some line tests please? the modem is plugged into the master socket.
i'm getting download speeds of 0.7 mbits/s
adsl type is set to auto
any ideas whats happening?
Thanks
Rob
2nd of october has passed so can you run some line tests please? the modem is plugged into the master socket.
i'm getting download speeds of 0.7 mbits/s
adsl type is set to auto
any ideas whats happening?
Thanks
Rob
Message 19 of 22
(464 Views)
Re: 0.2mbit/s download speed
03-10-2011 4:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
Definitely looks like a dropping connection. I've run a test and added details to the ticket for you, that should be updated soon
Definitely looks like a dropping connection. I've run a test and added details to the ticket for you, that should be updated soon
Message 20 of 22
(464 Views)
Re: 0.2mbit/s download speed
12-10-2011 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
an engineer has been out but i've still got problems. i'm stuck at download of 0.7 mbit/s. getting slightly fed up now.
Message 21 of 22
(464 Views)
Re: 0.2mbit/s download speed
12-10-2011 1:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi robmov100,
Your line has been banded from 576-1152k this means you won't sync higher than 1152, your current sync is 1151, so I'm going to try to lift the banding and see what it goes up to.
Jojo
Your line has been banded from 576-1152k this means you won't sync higher than 1152, your current sync is 1151, so I'm going to try to lift the banding and see what it goes up to.
Jojo
Message 22 of 22
(464 Views)
- « Previous
-
- 1
- 2
- Next »
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: 0.2mbit/s download speed