speed unacceptable
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: speed unacceptable
speed unacceptable
14-09-2009 6:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have been with plusnet for many years no problem, suddenly my connection speed has dropped to an unacceptable level.
My normal connection is 4.5 to 5.0 Mb/sec however the last two day's download is registering 0.1mb/sec and upoad 0.07mb/sec.
I have taken several readings using plusnet's own speed test and others all report virually the same pathetic levels; however the BT test shows speeds that are normal? my router shows that the speeds are normal?
System Up Time 05:23:44
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 182189 140053 0 4470 7774 02:18:59
LAN 10M/100M 239262 361131 0 4727 3696 05:23:39
WLAN 11M/54M 49180 47819 0 2009 558 05:23:29
ADSL Link Downstream Upstream
Connection Speed 5472 kbps 448 kbps
Line Attenuation 47 db 15 db
Noise Margin 6 db 21 db
So thinking its my gear that might be at fault
I have connected direct to the test socket in the master ,used another router,is the same on all pc's?
Lost now as to what i can check?
Any advice would be appreciated
regards
Re: speed unacceptable
14-09-2009 10:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're having problems.
Looks like you've got an intermittent connection fault, which will have an impact on your speed.
I see you've got a fault logged, which our team will pick up and raise to BT as necessary.
Re: speed unacceptable
15-09-2009 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have logged a fault obviously ;but was seeking advice from other members if there were anything else i could try to resolve this issue at my end
Regards
Re: speed unacceptable
15-09-2009 12:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can buy extra usage if you need it either in advance or as you use it by using the 'Control my broadband' section in the member centre at www.plus.net
http://www.plus.net/support/broadband/products/archive/bbyw/info.shtml
Re: speed unacceptable
15-09-2009 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have not received any emails that my limit had been exceeded, why was i not told my usage had been reached and this was why my speed was dropped when i first logged the fault?
can i assume that the speed level will return when my next month begins?
Thanks clarifying things
Regards
Re: speed unacceptable
15-09-2009 1:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
are you sure the email hasnt only gone to your postmaster account ect?
Re: speed unacceptable
15-09-2009 2:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Regards
Re: speed unacceptable
15-09-2009 2:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You might want to consider that there's no limits during off peak times of the day (midnight til 8am), where you could schedule some of the larger downloads if you wanted to.
Re: speed unacceptable
15-09-2009 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: speed unacceptable
15-09-2009 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Web 52%
Email 0%
Broadband phonecalls 3%
Gaming 3%
Streaming 9%
PlusNet FTP 0%
Peer-to-peer 1%
Usenet 0%
FTP (non PlusNet) 0%
Other 25%
Total usage so far 93%
Not sure what the "other" consists of? or the broadband phonecalls don't have that package?
maybe need a netmeter to keep an eye on things as it does seem high for what i do
Thanks for your feedback
Regards
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page