speed drop
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speed drop
28-10-2015 3:39 PM
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I've got a problem with my adsl broadband speed.
At the beginning everything went well, I had an approximate dl speed of 6 mbps but then two weeks ago after I came back from holidays I found that my broadband wasn't working anymore.
So I raised a fault and after two visits from BT engineers it seems that everithing is working again with the "slight" difference of 1,5 mbps dl speed and 0,5 mbps ul speed.
They said that the problem was caused originally by a fault on the main exchange but now everything seems fixed.
What you suggest me to do? do you think that switching to fibre might solve this problem? should I resign from plusnet since the speed that i signed for is not the one I am getting now?
thanks for your suggestion
Ale
Re: speed drop
28-10-2015 3:55 PM
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Re: speed drop
28-10-2015 4:08 PM
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Phone exchange:
HIGHAMS PARK
Estimated line speed:
3.0Mb (This may vary between 2.5Mb and 6.5Mb) - Checked on 2015-10-27 15:19:26
Current line speed:
1.8 Mb
BTWholesale test
Download speedachieved during the test was - 1.29 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.81 Mbps
Upload speed achieved during the test was - 0.54Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Re: speed drop
28-10-2015 5:18 PM
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Re: speed drop
29-10-2015 10:23 AM
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I forgot to put also this stats
7 - Data rate: 888/2023
8 - Maximum data rate: 888/3876
9 - Noise margin: 8.5/25.3
10 - Line attenuation: 25.1/41.0
Could anybody give me some advice on what should I do?
Re: speed drop
29-10-2015 12:16 PM
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Re: speed drop
15-12-2015 5:24 PM
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This situation is simply ridiculous I'm paying a service that since two months is almost unusable (today I wasn't even able to do a speed test)
I don't want to be rude to anybody because everybody is trying to do his job but I've definitely lost my patient
Re: speed drop
16-12-2015 11:43 AM
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I'm sorry to hear about that. REIN issues unfortunately can be one of the most awkward to resolve as there's so many things that can cause the issues, but we'll get this sorted as soon as we can.
Re: speed drop
16-12-2015 1:19 PM
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More to the point REIN issues can be impossible to fix because even if the source can be found, BTOR has no power to cause the source to be switched off.
@lapa,
Invariably the source of REIN is to be found in your own home - faulty PSU, Christmas tree lights, Central heating controls, cfl, TVs, microwaves... The list goes on.
The best way to start to identify REIN is to know when it is happening. The easiest way to do that is to watch the SNRM. Which router are you using? There are some excellent monitoring tools which work with some routers but not others. For example RouterStats (see links below) works well with the TG582n, some BT hubs, but the 2704n does not make the required information available.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: speed drop
17-12-2015 12:18 PM
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Saying that the source of interference might not be removed I feel like PN is simply telling me "do you remember the service that you had the first two months? Well, forget it!!"
I think I will resign as soon as I can.
Re: speed drop
18-12-2015 12:57 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: speed drop
09-02-2016 1:56 PM
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I hope that somebody will understand how frustrating is not having a good service in 5 months.
Is there something I can do?
Because I don't feel like my problem will ever be solved
Re: speed drop
09-02-2016 8:58 PM
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In your position I would think about getting a cheap plusnet 582n or any router that will operate with RouterStats- with that running you will have more certainty
as to whether Rein is present or not. If you have several days to spare you can skim through my thread not far down this page..
Re: speed drop
10-02-2016 12:10 PM
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I think we have got the same problem, as you can see I also have something around 5m in download and something like 1m in UL (which looks pretty odd to me).
yesterday reading your post I realized that maybe I still got a REIN problem, probably caused bi my heating timer.
it's just an assumption but since all my problems started in October (when I actually started using my heating system) and since I didn't have any kind of problem the first 2 months of my contract (august, sept) probably it's connected.
I also noticed that yesterday evening when I got back from work everything was working fine until I switched my heating timer on.
what do you think?
Re: speed drop
10-02-2016 1:29 PM
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What type of heating is it. If it is water pumped you can tell if it is the pump by adjusting the thermostat so it goes off.
Have you considered other devices - TV? PC monitor.?
A problem you might have in discovering the source is that some routers are very good at bit swapping so it disguises the problem and
dont alway switch back as soon as the problem stops. That was why I suggested Routerstats. You could always download it and test it
to see if it picks anything up from the router you have.
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