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im lost my internet is capped at 2megs?
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im lost my internet is capped at 2megs?
15-07-2012 1:14 PM
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Im at a complete loss
if anyone can help it would be really appreciated
firstly let me explain my situation
3 standard pcs and one laptop+xbox and wii
one pc is up stairs in the bedroom on wireless
two are in my living room on cable and the laptop is not being used atm but when it is, its on wireless
xbox and wii are both in living room on wireless
normaly only two of any of the above are used at any one time and while I think about it I cant acctualy think of a single occasion of more than two being used but it might of happed
I recently was upgraded to 17 megs and before it was upgraded it felt like my internet was slow then speed up like a car accelerating it has always felt like this even when I was on a 8 meg connection it would also be so slow that I could lag for 10 secs then suddenly it would all work then lag again almost like it was changing gears and after maybe 30 secs it would be ok
before my internet was upgraded I decided to try to fix my speeding up internet
after talking to customer support and I explained that my router was on a 15meter cable they said this problem might be fixed by moving the router to where the phone line came into my house
so I spent £80 for two wireless routers and moved the router right next to where the phone line came into my house
but this did not to fix anything in fact two pcs could'nt even pick up a signel so I was acctualy a bit miffed that id spent so much for nothing(i also had a spare newer router but this was even worse as I could only get a signel on one pc)
and with it not making this situation better I just put everything back the way it was and was going to live with this problem
but now im finding my internet is capped at 2megs after speaking to customer support and checking online everything appears correct and im reciving 17 megs to my house even from testing sites it all says im getting 17 megs
but somewhere along the way im only getting 2megs to my pcs
and if I am watching youtube on one pc the other pc suffers from slow net
at first I was thinking it was just a slow site but ive notice for a month ive not downloaded anything faster than 2 megs
from steam to guildwars2 to bbciplayer every thing I download is only at 2 megs
but it is always 2 megs so I can stream constantly which is different to before where it would speed up now it is always 2megs
I have kaspersky pure on my pc but ive not changed anything on it for years only updated profiles
other than that it is a bog standard pc full of games
my pc specs are
intel q6600 2.4megs
4megs ram
1 tera byte hdd with roughly 300 megs left
x-fi-sound card
5850 graphics card
yeh its a old pc but still plays everything good enough for me
my other two pcs are very similar specs but I think they both have 200-300 gig hdd
but both have better g/card
all 3 pcs feel like we have a signel 2 meg connection if I watch youtube on mine then the other two will have streaming stutter on theres
all three have kasperskys and all three are windows 7
so to recap
1/ my internet has changed from a speeding up internet to a solid capped at 2 megs internet even though ive not changed a single thing in my house
2/my internet still is on a 15 meter cable
3/and the change from the speeding up to solid capped internet happed about a month after my internet changed from 8 meg to 20 meg
4/my internet is ment to be unlimited
any ideas what could be causing this problem like the man from plusnet said it appears to be a problem on my side so im wondering if I have in someway changed a setting or something to cap my own internet to 2 megs and what it could be
if anyone can help it would be really appreciated
firstly let me explain my situation
3 standard pcs and one laptop+xbox and wii
one pc is up stairs in the bedroom on wireless
two are in my living room on cable and the laptop is not being used atm but when it is, its on wireless
xbox and wii are both in living room on wireless
normaly only two of any of the above are used at any one time and while I think about it I cant acctualy think of a single occasion of more than two being used but it might of happed
I recently was upgraded to 17 megs and before it was upgraded it felt like my internet was slow then speed up like a car accelerating it has always felt like this even when I was on a 8 meg connection it would also be so slow that I could lag for 10 secs then suddenly it would all work then lag again almost like it was changing gears and after maybe 30 secs it would be ok
before my internet was upgraded I decided to try to fix my speeding up internet
after talking to customer support and I explained that my router was on a 15meter cable they said this problem might be fixed by moving the router to where the phone line came into my house
so I spent £80 for two wireless routers and moved the router right next to where the phone line came into my house
but this did not to fix anything in fact two pcs could'nt even pick up a signel so I was acctualy a bit miffed that id spent so much for nothing(i also had a spare newer router but this was even worse as I could only get a signel on one pc)
and with it not making this situation better I just put everything back the way it was and was going to live with this problem
but now im finding my internet is capped at 2megs after speaking to customer support and checking online everything appears correct and im reciving 17 megs to my house even from testing sites it all says im getting 17 megs
but somewhere along the way im only getting 2megs to my pcs
and if I am watching youtube on one pc the other pc suffers from slow net
at first I was thinking it was just a slow site but ive notice for a month ive not downloaded anything faster than 2 megs
from steam to guildwars2 to bbciplayer every thing I download is only at 2 megs
but it is always 2 megs so I can stream constantly which is different to before where it would speed up now it is always 2megs
I have kaspersky pure on my pc but ive not changed anything on it for years only updated profiles
other than that it is a bog standard pc full of games
my pc specs are
intel q6600 2.4megs
4megs ram
1 tera byte hdd with roughly 300 megs left
x-fi-sound card
5850 graphics card
yeh its a old pc but still plays everything good enough for me
my other two pcs are very similar specs but I think they both have 200-300 gig hdd
but both have better g/card
all 3 pcs feel like we have a signel 2 meg connection if I watch youtube on mine then the other two will have streaming stutter on theres
all three have kasperskys and all three are windows 7
so to recap
1/ my internet has changed from a speeding up internet to a solid capped at 2 megs internet even though ive not changed a single thing in my house
2/my internet still is on a 15 meter cable
3/and the change from the speeding up to solid capped internet happed about a month after my internet changed from 8 meg to 20 meg
4/my internet is ment to be unlimited
any ideas what could be causing this problem like the man from plusnet said it appears to be a problem on my side so im wondering if I have in someway changed a setting or something to cap my own internet to 2 megs and what it could be
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Re: im lost my internet is capped at 2megs?
15-07-2012 2:43 PM
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Hi zimboy69,
I've just ran a few checks and the BT profile and our profile are both showing as 16800Kbps.
When you say you can't get more than 2 meg, do you mean 2MBps or 2Mbps as the B is Bytes and the b is bits. Your speed should be somewhere near 16Megabits per second. If it is only 2Megabits then I'd suggest raising a fault here. If it is 2Megabytes then that's about right.
You are on unlimited by the way.
Jojo
I've just ran a few checks and the BT profile and our profile are both showing as 16800Kbps.
When you say you can't get more than 2 meg, do you mean 2MBps or 2Mbps as the B is Bytes and the b is bits. Your speed should be somewhere near 16Megabits per second. If it is only 2Megabits then I'd suggest raising a fault here. If it is 2Megabytes then that's about right.
You are on unlimited by the way.
Jojo
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Re: im lost my internet is capped at 2megs?
15-07-2012 3:16 PM
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To add to what JoJo's said: when downloading files most software (e.g. browsers, P2P/torrent software) displays the speed in Bytes per second.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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