What do I need to do to prove to support it's not just me with the slowness?
Hi,
They are the same site
I believe there used to be a difference between http://speedtester.bt.com and http://www.speedtester.bt.com but I don't think that's the case any more.
With regard to the actual speed issue I believe you've talked to Jojo and it's all being sorted?
They are the same site
I believe there used to be a difference between http://speedtester.bt.com and http://www.speedtester.bt.com but I don't think that's the case any more.With regard to the actual speed issue I believe you've talked to Jojo and it's all being sorted?
Aha! Gotcha! I put a net radio station on, and as soon as it cut off, but before the net died, I managed to start some speed tests...
And the BT speed test completely gave up after 37 minutes... basically what you are seeing here is a series of speed tests taken as the speed falls off, ending up with 0.1Mbps as shown in the ThinkBroadband test shown above...
There - I think that should be enough for the ticket
And the BT speed test completely gave up after 37 minutes... basically what you are seeing here is a series of speed tests taken as the speed falls off, ending up with 0.1Mbps as shown in the ThinkBroadband test shown above...
There - I think that should be enough for the ticket
Eh?! What would be the point of that?!
Quote from: Matt_2k34 No, what theyre saying is you need to successfully do an evening test using speedtester.bt.com
Trying when its too busy, or not completing the test will not count.
"Oh, you know I normally get 3Mb during the day, but suddenly during the evening I'm seeing almost total outages with 5-10 minute windows where it works fine? Well, here are some speed tests from the time it was working fine".
Wouldn't that be a bit like stopping someone for drunk driving, but agreeing to delay the breath test until they were sober?!
So am I to understand that a speed test is only valid when the speed and service is normal so the test can run and complete normally?
That leaves me feeling a bit...
Think I need to go and sit in the padded room for a while and contemplate firing up the old "3" tethering dongle again...
NO.
What im saying is, the image you posted "The service is to busy, try again later" will NOT count towards your 3 required speedtests.
Nor will a failed test (due to a connection drop) count towards the minimum 3 requirement before PN can prod BT.
What i meant is, you can do..
test at 5pm, successful.
wait 1hr
test at 6:01pm, successful
wait 1hr
test at 7:02pm, successful.
If for some reason (tester is busy?) you cant do that, You'll have to keep trying, using someone elses Web-based speed-test is not adequate for this purpose (as i believe thats what you were getting at in your last post..)
Sounds horrific, think I'd prefer to sit and read...
Regards
What im saying is, the image you posted "The service is to busy, try again later" will NOT count towards your 3 required speedtests.
Nor will a failed test (due to a connection drop) count towards the minimum 3 requirement before PN can prod BT.
What i meant is, you can do..
test at 5pm, successful.
wait 1hr
test at 6:01pm, successful
wait 1hr
test at 7:02pm, successful.
If for some reason (tester is busy?) you cant do that, You'll have to keep trying, using someone elses Web-based speed-test is not adequate for this purpose (as i believe thats what you were getting at in your last post..)
Quote contemplate firing up the old "3" tethering dongle again...
Sounds horrific, think I'd prefer to sit and read...
Regards
What you are saying is flaming ridiculous! What you are saying is:
BT provide a connection that connects. They also provide a diagnostic tool that only works when the service is working at normal speed, when speeds are badly degraded they make sure the speed test won't work so that the user can't run a speed test to demonstrate the problem. Because the user can't demonstrate the problem with a speed test they refuse to accept a fault report.
I don't understand why BT ever bother to do anything about hot VPs when they have such an easy cop-out!
BT provide a connection that connects. They also provide a diagnostic tool that only works when the service is working at normal speed, when speeds are badly degraded they make sure the speed test won't work so that the user can't run a speed test to demonstrate the problem. Because the user can't demonstrate the problem with a speed test they refuse to accept a fault report.
I don't understand why BT ever bother to do anything about hot VPs when they have such an easy cop-out!
That is beyond weird...
However, IIRC the speedtester domain you tried which is "normal" doesnt take its capacity from anywhere other than BT (exchange?) So if the problem is with the amount of people on your exchange (which i still suspect) then on a BT speed tester things would be normalm whilst any other traffic would be congested. (Think of it like having a house along the M1. You can get to the end of your drive just fast but as soon as you leave you hit major traffic ;D)
Growing pains, PN is growing rather rapidly (thanks to marketing everywhere...) They're also recruiting *all* types of front line support as seen here so it could be that they cant get the people quickly enough (again, IIRC its getting a little crowded at PN Towers too, as they're starting to outgrow the building ;D)
its a PITA when you need to keep contactin them, but fingers crossed very soon you wont be needing to contact them again (Depends how the faul resolution becomes)
I Know its horrible being on the end of crappy speeds, i've been there several times but things normally get sorted quickly if its Plusnets fault... BT on the other hand...
As you've said, its affecting other people on the exchange who are with other suppliers...
Not really, else the problem would be limited to plusnet, wouldnt it?
Regards
However, IIRC the speedtester domain you tried which is "normal" doesnt take its capacity from anywhere other than BT (exchange?) So if the problem is with the amount of people on your exchange (which i still suspect) then on a BT speed tester things would be normalm whilst any other traffic would be congested. (Think of it like having a house along the M1. You can get to the end of your drive just fast but as soon as you leave you hit major traffic ;D)
Quote Incidentally, does anyone else think that 30 minute wait times to get through to CS every day (37 minutes this evening) is taking the pee a little bit?
Growing pains, PN is growing rather rapidly (thanks to marketing everywhere...) They're also recruiting *all* types of front line support as seen here so it could be that they cant get the people quickly enough (again, IIRC its getting a little crowded at PN Towers too, as they're starting to outgrow the building ;D)
its a PITA when you need to keep contactin them, but fingers crossed very soon you wont be needing to contact them again
(Depends how the faul resolution becomes)I Know its horrible being on the end of crappy speeds, i've been there several times but things normally get sorted quickly if its Plusnets fault... BT on the other hand...
As you've said, its affecting other people on the exchange who are with other suppliers...
Quote Stands out pretty clearly to me...
Not really, else the problem would be limited to plusnet, wouldnt it?
Regards
Indeed, faults like this are truely horrible 
unfortunate response from CSC im sure digicare will see that they get spoken to.
Has the speedtester completed a Test 3 yet? as this is the one that would give the data about VP usage.
Regards
unfortunate response from CSC im sure digicare will see that they get spoken to.Has the speedtester completed a Test 3 yet? as this is the one that would give the data about VP usage.
Regards