Weak connection, bad upload speeds
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Weak connection, bad upload speeds
24-06-2019 6:58 PM
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Re: Weak connection, bad upload speeds
24-06-2019 7:10 PM
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ive ran a speed test online and its saying my dowload speed is 8.31mbps and my upload speed is 0.73mbps
Re: Weak connection, bad upload speeds
24-06-2019 7:42 PM
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Welcome to the forums @Kayleighmoore93 . At those speeds, you shouldn't have any problems - they are close to mine and I certainly don't.
Can you have a look at https://community.plus.net/t5/ADSL-Broadband/ADSL-Speed-faults/m-p/1270245#M297501 and complete as much as possible, please?
With those results, and without seeing the results from the above link, I am suspecting a wireless problem, but don't quote me on that - I could be barking up the wrong tree.
Re: Weak connection, bad upload speeds
24-06-2019 9:25 PM
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Thanks for getting in touch @Kayleighmoore93
I'm sorry to hear that you're having connection issues.
We've tested your line and we can't see any issues remotely with your connection speeds being within the estimates for your line.
As mentioned above by @jab1 the speeds you're getting should be more than enough for most streaming services.
If possible can you connect a device direct to the router over a wired connection and see what the connection is like with no other devices connected?
Re: Weak connection, bad upload speeds
24-06-2019 9:44 PM
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ive connected my laptop directly to the router with the cable and disconnected all other devices ans it seems to be running a little bit faster
Re: Weak connection, bad upload speeds
24-06-2019 9:49 PM
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That sounds good, @Kayleighmoore93 , but to get this sorted properly it would be helpful to follow the link in my post above. If you need any help, shout and I'll do my best (or enlist the help of others who know more).
@MatthewWheeler Hope I'm not treading on toes, here.
Re: Weak connection, bad upload speeds
24-06-2019 10:06 PM
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No you are not. This is the right approach. We need to see ‘base’ data - router stats - anything else before that is somewhat arbitrary!
As for testing over a wired connection, there also needs to be an assurance that the connectivity is not still running over WiFi. Just connecting a cable does not assure operation over that cable - WiFi needs to be expressly turned off.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Weak connection, bad upload speeds
25-06-2019 7:02 AM
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@Townman I really must remember to add that bit about expressly turning off wifi.
Re: Weak connection, bad upload speeds
25-06-2019 11:38 AM
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HI @Kayleighmoore93,
Could you confirm the speed results that you got while connected by Ethernet cable? Or did the services just operate better than it has been recently?
If you haven't performed a speed test, please do so here. Should the results be lower than the estimates of 9 to 12.5Mbps, ensure no device is using the connection and let us know on here so we can look towards potentially progressing the matter with our suppliers.
Checking your recent upload usage, at times it is peaking the maximum usage per hour. Although the service is unlimited in the way that you can use as much data as you wish, if your upload is maxed out then information requests will struggle to leave your router to the outside world and the small data packets used to confirm data has been received will not be sent to the outside server making it look like speed problems. This will therefore cause speed delays or even terminations preventing access altogether.
You should be able to limit the amount of bandwidth used for uploading to cloud storage if you are using such services.
Thank you.
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