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Upgrading firmware of Technicolor TG582n remotely please
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Upgrading firmware of Technicolor TG582n remotely please
26-10-2014 9:22 PM
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I was wondering if someone from plusnet could help me, i have a Technicolor TG582n and i use a mac, im pretty sure there is an update for my router (Im on 8.4.4.J), could someone please update (Latest stable release) as i cannot use the windows tool on this laptop.
Thanks in advance.
Thanks in advance.
Message 1 of 9
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Upgrading firmware of Technicolor TG582n remotely please
26-10-2014 11:49 PM
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Hi, welcome to the Forum. How long have you had it? Reason I ask is does it have a USB socket?
Plusnet should have the serial number recorded on your account - don't post it on the thread!
Plusnet should have the serial number recorded on your account - don't post it on the thread!
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Re: Upgrading firmware of Technicolor TG582n remotely please
27-10-2014 6:58 PM
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Hi there,
Sorry for the late response.
We should be able to do this for you. I'll speak to someone in our Products team tomorrow, and will provide you with an update.
Matty
Sorry for the late response.
We should be able to do this for you. I'll speak to someone in our Products team tomorrow, and will provide you with an update.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 3 of 9
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Re: Upgrading firmware of Technicolor TG582n remotely please
18-11-2014 10:34 PM
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Hi,
Sorry but I haven't herd anything and the box doesn't appear to have been upgraded.
Andy
jim:quote
Sorry but I haven't herd anything and the box doesn't appear to have been upgraded.
Andy
jim:quote
Message 4 of 9
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Re: Upgrading firmware of Technicolor TG582n remotely please
19-11-2014 6:00 AM
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You didn't respond to the thread, as you need to ensure that the modem/router is left on, and the upgrade process will mean it will take you off-line for a period (about 15minutes) whilst the upgrade is taking place, you need to be aware of when it is going to happen etc.
Someone from the CRT may see this later today, hopefully they will have the information as per reply #1 above.
Someone from the CRT may see this later today, hopefully they will have the information as per reply #1 above.
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Re: Upgrading firmware of Technicolor TG582n remotely please
19-11-2014 12:31 PM
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Can you please PM one of us about this. We can do it, but we don't want to cause problems. I ask for your PM as I want you to confirm the serial number just to ensure we have the right details.
Thanks.
Tony
Thanks.
Tony
Message 6 of 9
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Re: Upgrading firmware of Technicolor TG582n remotely please
08-12-2014 10:37 PM
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I PM'ed you a while ago now, you may have missed it, obviously you can see this isn't particularly urgent for me as there is weeks between my posts!
Thanks for your help.
dick:quote
Thanks for your help.
dick:quote
Message 7 of 9
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Re: Upgrading firmware of Technicolor TG582n remotely please
09-12-2014 10:24 AM
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Not sure when Tony will be on next, but are you going to either be around to respond to this thread or confirm your connection isn't being or won't used for several hours (during normal office hours) and that it's on 24/7?
Message 8 of 9
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Re: Upgrading firmware of Technicolor TG582n remotely please
09-01-2015 2:06 PM
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im sorry there is so long between replies, i hadn't got notifications turned on so i didn't realise there was a response!
the box is connected 24/7 and can be taken down during normal office hours (Please let me know if you can when you plan to do it!)
jim:quote
the box is connected 24/7 and can be taken down during normal office hours (Please let me know if you can when you plan to do it!)
jim:quote
Message 9 of 9
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- Re: Upgrading firmware of Technicolor TG582n remot...