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dsl connection down

mattw400
Newbie
Posts: 4
Registered: ‎08-01-2015

dsl connection down

This week my router has been connecting and disconnecting. The router connects to the Internet for around a minute then disconnects again. I have gone through the online troubleshoot process serval times and each time it wants me to use another router which I do not have access to. Is there any way you can help?
1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: dsl connection down

You should be able to say on the troubleshooter that you don't have an alternate router to test with, this will allow the fault report to continue.
Here's an image to show the recent disconnections:

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff