Speed getting slower

[#1]

Hello,
The ADSL2+ sync speed is getting slower on my line. Initial speeds were in the 8000 Kbps range and now the latest one is 3000 Kbs.
Router plugged into NTE5. No extensions on line. Just a phone.
I have checked the exchange status and no problems reported.
The stats below were done a few minutes ago.
BT Speed test
Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
2416 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 2416 Kbps
For your connection, the acceptable range of speeds is 1000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3044 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 2500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.39:21.64:65.98 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Plusnet profile
High-speed Broadband
Telephone number:
    01273xxxxxx
Phone exchange:
    HOVE
Estimated line speed:
    7 - Checked on 2010-04-14 13:33:43
Current line speed:
    14000

ADSL Status Zoom X6 with latest firmware
Item Status
ADSL Line State: Showtime
Downstream: 3044  Kbps
Upstream: 447  Kbps
Mode: ADSL2PlusAuto
Transmit Power: 12.1 dB
ADSL Link UP Time: 1 day 5 hour 2 min 50 sec
Operational Mode: ADSL2+
Item Downstream Upstream
SNR Margin 18.15 dB 18.5 dB
Line Attenuation 37.5 dB 18.0 dB
CRC Errors 0 0
FEC Errors 0 0
HEC Errors 0 0
Can someone at Plusnet look into these figures and sort the speed problem out for me?
Thanks.

[#2]

Your connection's intermittent, please report this to the Faults Team here.

[#3]

I went to the link you sent me to and reported the intermittent fault you said I have. I even quoted this thread.

Question topic: Your Question | ID: 34413907

Quote

Broadband Fault Checker - Connection checks [ Completed  ] The Connection checks have now completed Test result summary: Pass We have completed tests on your broadband service. Unfortunately we could not find the cause of your connection problems.

Can a human deal with this please?

[#4]

It's in hand with the Faults Team now, they will be in touch after completing manual testing.

[#5]

Thank you Ben.

[#6]

No problem

[#7]

There has been no update to ticket 34413907 for 48 hours now.
Can someone at Plusnet please give me some news...?
Even an honest 'Oops we forgot about him' would be appreciated.

[#8]

I'll ask someone to pick it up for you.

[#9]

I've now only got the ADSL router plugged into the test socket as per the request.
I cannot use the phone to call your faults team because they want it unplugged. I refuse to call 0845 numbers on the mobile.

[#10]

Broadband Faults: 0845 140 0080 or 0114 296 5188

[#11]

Your connection has been perfectly stable since your moved the router to the test socket, but the line has been stable for ~ 30 hours in the previous configuration. As such, we need to monitor the line further to see if it remains stable and gets back up to your expected speed. The Faults Team have your update on your faults ticket and will be in touch in due course.

[#12]

Before I plugged in the router to the test socket my router said it was only connected for 6 hours. For the record, my router has not been disturbed for a week before being plugged into the test socket. No power loss as it is powered via a Uninterruptible Power Supply.
I believe there is an intermittent connection. Please tell Openreach that a few days after my phone line was installed some engineers did some re-wiring outside my address. I believe that's when my connection became flaky.
So what time scale are we talking about before you have a definite answer to the slow speed problem?

[#13]

What's happening Plusnet?
No news since last Thursday.

[#14]

This is being tested as I type...