Slow speeds
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- Re: Slow speeds
Re: Slow speeds
27-01-2014 11:10 AM
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Quote from: Den Your DSL Connection Rate :5.66 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
Quote from: Den Your DSL Connection Rate :4.74 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
Between the last two sets of stats you've posted your sync speed with the exchange has changed. That can only happen if the router loses connection with the exchange and it has to re-establish synchronisation. Did you power off or reboot the router between?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
27-01-2014 11:18 AM
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Quote from: Den Also downloaded routerstats but don't seem to be working even though I followed the instructions whenever I press noise margin or download the graph just stays on 0 ?
In the RouterStats configuration have you entered the username ('admin') and the password which is on the card that came with the router?
Is the run button with the green arrow depressed.
Where in Purleigh are you? There's another Plusnet user on your exchange who's watching this topic - he might be able to give you a hand if we can't get this sorted.
(BTW My aunt used to live in Stow Maries so I'm not totally unfamiliar with the area)
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
27-01-2014 11:47 AM
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Defo didn't power off the router, but the router every now and again does disconnect Sometimes during late night I have noticed, but havn't noticed whether it as disconnected the last couple of day but wouldn't be surprised if it has.
Done as instructed with the router stat but I just get a straight blue line on 0 the graph does not go up or down with the noise and also dload/upload ratio buttons pressed?
Yes I live Stow Maries for about 13 years.
Den.
Re: Slow speeds
27-01-2014 12:50 PM
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You can tell if it has disconnected and when by looking at the up time in the router stats:
Quote from: Den Uptime:0 days, 0:02:19
DSL Type:ITU-T G.992.1
...
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
27-01-2014 2:31 PM
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Just done another Router check wonder what is causing the disconnectings?
DSL Connection
Link Information
Uptime:
0 days, 0:05:04
DSL Type:
ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]:
448 / 4.352
Data Transferred (Sent/Received) [MB/GB]:
469,20 / 1,99
Output Power (Up/Down) [dBm]:
12,3 / 19,8
Line Attenuation (Up/Down) [dB]:
27,0 / 48,0
SN Margin (Up/Down) [dB]:
20,0 / 9,
System Vendor ID (Local/Remote):
TMMB / ----
Chipset Vendor ID (Local/Remote):
BDCM / TSTC
Loss of Framing (Local/Remote):
0 / -
Loss of Signal (Local/Remote):
0 / -
Loss of Power (Local/Remote):
0 / -
Loss of Link (Remote):
-
Error Seconds (Local/Remote):
5.529 / -
FEC Errors (Up/Down):
0 / 155
CRC Errors (Up/Down):
0 / 0
HEC Errors (Up/Down):
- / 0 / 18
DSL Connection
Thanks.
Den.
Re: Slow speeds
27-01-2014 2:39 PM
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1. Best Effort Test: -provides background information.
Download Speed
3.19 Mbps
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.19 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.35 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3.5 Mbps
Re: Slow speeds
27-01-2014 2:47 PM
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Can you describe what you have plugged in to any telephone socket anywhere in the house please.
Do you have a master telephone socket with a removable lower half? If so please connect the router to the test socket inside and see if you still get the drops.
http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
27-01-2014 2:50 PM
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Thanks.
Den.
Re: Slow speeds
27-01-2014 2:57 PM
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Thanks.
Den.
Re: Slow speeds
27-01-2014 3:13 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
27-01-2014 3:16 PM
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Den.
Re: Slow speeds
27-01-2014 4:27 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds
27-01-2014 5:12 PM
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Den
Re: Slow speeds
28-01-2014 12:46 PM
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We have asked our wholesale broadband suppliers to turn interleaving on on your phone line to try and fix your current broadband problem.
Interleaving is a form of error correction that helps to improve the stability of high-speed broadband. One drawback of interleaving is that it can increase ping times, which may cause problems for online gamers.
We think that turning on interleaving may help with your connection problems. Interleaving usually takes 24 hours to turn on, but can take up to 5 days to take effect.
If interleaving solves your problem, please close this Question. If you are still seeing problems with interleaving switched on, please return this Question to us with as much detail about your problem as possible. Thank you for your time and patience.
Kind regards
Plusnet Customer Support
Re: Slow speeds
28-01-2014 1:12 PM
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