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Very poor and erratic ping times

dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Very poor and erratic ping times

Hello,
I've been a happy plus.net customer for some time, but  I've been having problems with online gaming for the last couple of days as although my connection speeds (up and down) seem okay, my ping times to online gaming servers that I usually have no problems with have been very poor.  The game I play uses BattleEye which will kick players from the server for a ping over 500ms and I can join and it'll show I have a ping of 67ms or so and then within a few moments I've been kicked due to ping times of over 800 to 1500ms.
These are the sort of results I get for connection speeds:
6/25/2014 1:09 PM GMT 146.200.x.x 8.84 Mb/s 0.95 Mb/s 108 ms Maidenhead ~ 150 mi
6/25/2014 11:59 AM GMT 146.90.x.x 9.24 Mb/s 0.94 Mb/s 45 ms Maidenhead ~ 50 mi
6/25/2014 11:06 AM GMT 87.114.x.x 9.28 Mb/s 0.80 Mb/s 37 ms Maidenhead ~ 50 mi        
                6/24/2014 10:29 AM GMT 87.114.x.x 9.37 Mb/s 0.50 Mb/s 34 ms Maidenhead ~ 50 mi
6/24/2014 9:55 AM GMT 87.114.x.x 9.28 Mb/s 1.01 Mb/s 42 ms Maidenhead ~ 50 mi
6/24/2014 9:48 AM GMT 87.114.x.x 5.03 Mb/s 0.94 Mb/s 38 ms Maidenhead ~ 50 mi
6/19/2014 3:55 PM GMT 87.114.x.x 8.42 Mb/s 0.46 Mb/s 97 ms Maidenhead ~ 50 mi
for a server not that far away but some pingtest.net tests show ping times to Frankfurt of over 300ms to 800ms.  Can plus.net run any tests to see if they can see a reason why my ping times would suddenly become very unreliable?
I ran a speedguide.net TCP analyser to see if that would provide any clues:
« SpeedGuide.net TCP Analyzer Results »
Tested on: 2014.06.25 09:24
IP address: 146.200.xxx.xxx
Client OS/browser: Windows 7 (Firefox 30.0)

TCP options string: 020405ac0103030201010402
MSS: 1452
MTU: 1492
TCP Window: 65700 (NOT multiple of MSS)
RWIN Scaling: 2 bits (2^2=4)
Unscaled RWIN : 16425
Recommended RWINs: 63888, 127776, 255552, 511104, 1022208
BDP limit (200ms): 2628kbps (329KBytes/s)
BDP limit (500ms): 1051kbps (131KBytes/s)
MTU Discovery: ON
TTL: 120
Timestamps: OFF
SACKs: ON
IP ToS: 10000000 (12Cool
    Precedence: 100 (flash override)
    Delay: 0 (normal delay)
    Throughput: 0 (normal throughput)
    Reliability: 0 (normal reliability)
    Cost: 0 (normal cost)
    Check bit: 0 (correct)
DSCP (DiffServ): CS4 100000 (32) - class 4 (RFC 2474). Similar forwarding behavior to the ToS Precedence field.
.
Thanks for any help you can provide
129 REPLIES
Community Gaffer
Community Gaffer
Posts: 5,111
Thanks: 443
Fixes: 5
Registered: 04-04-2007

Re: Very poor and erratic ping times

What game is it?
Kelly Dorset
Broadband Service Manager
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

Hello Kelly,
It is ARMA2 (Operation Arrowhead) with the DayZ Epoch Mod.
Thanks.
Community Gaffer
Community Gaffer
Posts: 5,111
Thanks: 443
Fixes: 5
Registered: 04-04-2007

Re: Very poor and erratic ping times

Do you know the IP address of the server you are playing on?  If so, paste a trace route to it please.
Also, if you've got a thinkbroadband ping quality graph, that's handy.
Kelly Dorset
Broadband Service Manager
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

Here's the most recent tracert (though it does seem to be all DayZ epoch servers that I've tried to connect to today):
Tracing route to static.218.48.4.46.clients.your-server.de [46.4.48.218]
over a maximum of 30 hops:
  1    2 ms    1 ms    2 ms  192.168.1.254
  2  467 ms  149 ms  451 ms  lo0.10.central10.pcl-bng02.plus.net [195.166.130.151]
  3  422 ms    35 ms  324 ms  irb.10.pcl-cr01.plus.net [84.93.249.81]
  4  220 ms  227 ms    62 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  5  187 ms    67 ms  145 ms  linx-1.init7.net [195.66.224.175]
  6  195 ms    79 ms    85 ms  r1nue1.core.init7.net [77.109.140.254]
  7  262 ms  108 ms    64 ms  gw-hetzner.init7.net [77.109.135.102]
  8  317 ms    65 ms  240 ms  core11.hetzner.de [213.239.203.137]
  9    49 ms  212 ms    63 ms  core21.hetzner.de [213.239.245.222]
10  291 ms  126 ms  179 ms  juniper1.rz14.hetzner.de [213.239.245.86]
11  247 ms  195 ms  238 ms  hos-tr1.ex3k1.rz14.hetzner.de [213.239.224.130]
12  113 ms  150 ms  197 ms  static.218.48.4.46.clients.your-server.de [46.4.48.218]
Trace complete.
I've created a ping graph  but at the moment it isn't showing anything.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Very poor and erratic ping times

Are you connected to your Test Socket? If not, could you so I can retest your line for you?
Chris Pettitt
Cloud Environments Engineer
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

Can you tell me what you mean by test socket?  Do you mean the socket that the router is connected to?  Is there a way to find out where the test socket might be?
Interestingly our internet connection has just dropped out and reset.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Very poor and erratic ping times

Sorry, I should have posted a link Smiley
http://www.plus.net/support/broadband/master-socket-guide.shtml#whatsTest
Chris Pettitt
Cloud Environments Engineer
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

OK, I've found the NTE5 socket and plugged the router into the test socket.  Please let me know when I can put the router back in it's usual position.  Thanks.
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Very poor and erratic ping times

Unfortunately as you've disconnected and reconnected your IP address has changed, so the TBB graph has stopped working. Could you update it to the new IP and try a tracert to one of the servers you're having problems with and also one to bbc.co.uk
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

OK.  Had to disconnect to move the router.
New TBB ping graph is :
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Very poor and erratic ping times

Can you swap to a different microfilter please? Ideally, the setup should be: Test Socket >Microfilter>Router>PC/Laptop connected via Ethernet.
You'll need to create a new TBB Graph again (sorry) but that should be the last time as I've added a temporary Static IP whilst we troubleshoot to stop you having to do that.
I'd be interested in seeing a traceroute to other sites as above too.
Chris Pettitt
Cloud Environments Engineer
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

Hi Chris,
I can't find another microfilter at the moment so can you test with what is currently in place?
I'm connected to the router over WiFi but had earlier been running with ethernet to see if that would help reduce the pings I was getting - I was surprised to find it didn't help at all which is why I eventually raised the issue on the forums here.
Tracert to bbc.co.uk:
Tracing route to www.bbc.net.uk [212.58.246.92]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  192.168.1.254
  2  209 ms  204 ms  148 ms  lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]
  3    40 ms    28 ms  269 ms  irb.10.ptw-cr02.plus.net [84.93.249.2]
  4  185 ms  200 ms    32 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  5    56 ms  104 ms    98 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  6    *        *        *    Request timed out.
  7    81 ms  101 ms    32 ms  ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
  8  253 ms  155 ms  150 ms  132.185.255.165
  9  111 ms  170 ms  203 ms  bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]
Trace complete.
and another to facebook.com:
Tracing route to star.c10r.facebook.com [31.13.72.96]
over a maximum of 30 hops:
  1    1 ms    1 ms    <1 ms  192.168.1.254
  2  535 ms  511 ms  716 ms  lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]
  3  227 ms  204 ms  204 ms  irb.10.ptw-cr02.plus.net [84.93.249.2]
  4    *        *        *    Request timed out.
  5  223 ms    28 ms  152 ms  173.252.64.5
  6  178 ms  204 ms  204 ms  edge-star-shv-07-lhr2.facebook.com [31.13.72.96]
Trace complete.
and finally another tracert to a different DayZ Epoch server in Germany
Tracing route to static.35.57.46.78.clients.your-server.de [78.46.57.35]
over a maximum of 30 hops:
  1    1 ms    <1 ms    <1 ms  192.168.1.254
  2  228 ms  511 ms  409 ms  lo0.10.central10.ptn-bng01.plus.net [195.166.128.228]
  3  226 ms  104 ms  203 ms  irb.10.ptw-cr01.plus.net [84.93.249.1]
  4    38 ms    84 ms    49 ms  linx-1.init7.net [195.66.224.175]
  5  277 ms  306 ms  204 ms  r1nue1.core.init7.net [77.109.140.254]
  6  166 ms  162 ms  204 ms  gw-hetzner.init7.net [77.109.135.102]
  7    *      847 ms  707 ms  core11.hetzner.de [213.239.203.137]
  8  240 ms  181 ms  198 ms  core22.hetzner.de [213.239.245.226]
  9  222 ms    *      234 ms  juniper1.rz20.hetzner.de [213.239.245.170]
10  287 ms  204 ms  306 ms  hos-tr2.ex3k12.rz20.hetzner.de [213.239.248.173]
11  238 ms  193 ms  1433 ms  static.35.57.46.78.clients.your-server.de [78.46.57.35]

Thanks.
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

New TBB since the internet connection just dropped out again and restarted.
dompedro
Grafter
Posts: 64
Registered: 25-06-2014

Re: Very poor and erratic ping times

Chris, I'm going to need to move the router back to its normal position very soon.  Have you been able to test the line?