Slow Broadband Speeds
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Slow Broadband Speeds
26-10-2016 10:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Morning!
I have just noticed a sharp drop in speeds again from my normal top rate of 812kb/s right down to 102kb/s this morning, could you reset the line or something before I have to ring OR once again please?
Thanks In Advance
Glenn
Fixed! Go to the fix.
26-10-2016 10:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Resetting the line is useful if the SNR has increased or similar, however your line is still connected at a good rate:
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 18.1 | 33.5 |
SNR Margin: | 6.5 | 5.8 |
Errored Seconds: | 0 | 0 |
HEC Errors: | 0 | |
Cell Count: | 11058874 | 45250870 |
Speed: | 1183 | 9463 |
Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.
Re: Slow Broadband Speeds
26-10-2016 11:05 AM - edited 26-10-2016 11:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris,
My line has returned to its previous speeds, I rebooted my router (just in-case!), ive also just completed the BTWholesale speed test aswell for the suppliers records.
Thanks again
Glenn
Re: Slow Broadband Speeds
26-10-2016 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good to hear, thanks for letting us know. However I didn't reset the line
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page