cancel
Showing results for 
Search instead for 
Did you mean: 

Slow broadband speeds AGAIN

LindaB0
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: 04-11-2015

Slow broadband speeds AGAIN

Yesterday I complained on this forum of very slow speeds and its happening again. When the 'fault' was fixed yesterday afternoon by matthew, plusnet help team, I was getting near usual speeds of 19.43 download, 0.97 upload ping 43, however all morning it has dropped to dire levels. email also mega slow downloading from server.

Did quiet line test all ok, did Bt wholesale speed check showing 1.31 download, 0.33 upload, 00 ping. Tried diagnostics and it confirmed speeds but stated error occurred whilst retrieving additional details.

Please help....again

Tags (1)
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,543
Thanks: 247
Fixes: 111
Registered: 01-01-2012

Re: Slow broadband speeds AGAIN

If the speeds are still poor we'd need a fault raising here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
LindaB0
Dabbler
Posts: 13
Thanks: 3
Fixes: 1
Registered: 04-11-2015

Re: Slow broadband speeds AGAIN

went thru the faults guide and by rebooting router and PC the speeds are back up. bizarre.

Will keep an eye on the speeds. email still a tad slow downloading -  any suggestions?

thanks again.