cancel
Showing results for 
Search instead for 
Did you mean: 

Seriously?

Highlighted
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

Is pretty unusual for contention to affect the upload though.
@ sully666 - is anyone on your network running any programs or services that might be downloading/uploading?
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

There was no downloading or uploading happening at that time. My son was on his pc doing some college work, so his X-Box was off.
I am on the Worksop exchange.
Highlighted
Superuser
Superuser
Posts: 16,123
Thanks: 6,503
Fixes: 54
Registered: ‎22-08-2007

Re: Seriously?

Sully666,
You've had a long history of reporting slow performance -see http://community.plus.net/forum/index.php/topic,123239.msg1070263.html#msg1070263 - what was the conclusion of that event?  I recall that somewhere in that thread it was stated that you were being switched to 21CN, however the stats reported there (17.5Mbps) indicate you were already on 21CN.
Have you done a quiet line test?  Have you been through the fault elimination process?  Have you had a BTOR visit?
Highlighted
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

Can you post your usage from https://portal.plus.net/view_my_broadband_usage/index.php (assuming it's working)?
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Seriously?

Quote from: sully666
There was no downloading or uploading happening at that time. My son was on his pc doing some college work, so his X-Box was off.
I am on the Worksop exchange.

Have any of your PCs got P2P software installed?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

I have utorrent installed but that wasn't running last night.  Did a quiet line yesterday and there was no noise at all. As far as I am aware the engineer found no issues on his visit from my last problems. On that visit he also tested the internal cable and gave that a clean bill of health.
Will just have to keep an eye on things, but wouldn't be surprised if there is congestion at our exchange as there have been a lot of new cabinets being installed in the area. I cannot even have fibre at the moment as my line goes direct  to the exchange.
Highlighted
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

You graph does not show the normal signs of congestion. To me, it looks like your connection was being fully used for brief periods.
Can you post the usage from yesterday?
Highlighted
Community Veteran
Posts: 26,786
Thanks: 989
Fixes: 10
Registered: ‎10-04-2007

Re: Seriously?

I'm probably teaching my grandmother to suck eggs, but are you aware that even if you are not downloading files via uTorrent, if it is running in the background due to it being started automatically when Windows starts it could be putting a lot of traffic on your line due to it sharing the files you've downloaded with other users.
I'd suggest installing NetWorX to monitor the traffic from each PC.
Quote from: AndyH
Can you post the usage from yesterday?

Look especially for the amount of upload.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Highlighted
Aspiring Pro
Posts: 6,346
Thanks: 32
Fixes: 5
Registered: ‎26-11-2011

Re: Seriously?

According to the data provided by our suppliers on Friday, there doesn't appear to be a congestion issue at your exchange.
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

I don't have utorrent start automatically and it wasn't running when the speed dropped. Cannot post yesterdays usage as as the new period started today. Will have a look at Networx though. Thanks  Smiley  Wonder if the issue HAS been caused by the installation of the new pole along from the one we are connected to. Seems too coincidental that the issue started after that was installed on Saturday.
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Happening again





Highlighted
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

Can you go Start > Search for 'cmd.exe' > Right Click on it and then Run as Administrator > From the command prompt, type tasklist > c:\processes_list.txt
Can you then post the contents of the txt file (which will be in your C:\) here?
Can you also post a traceroute to bbc.co.uk ?
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
C:\Windows\System32>c:\processes_list.txt
'c:\processes_list.txt' is not recognized as an internal or external command,
operable program or batch file.
C:\Windows\System32>tasklist >c:\processes_list.txt
C:\Windows\System32>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.244.18]
over a maximum of 30 hops:
  1    <1 ms    <1 ms    1 ms  ADSL [192.168.1.1]
  2    15 ms    25 ms    16 ms  lo0.10.central10.ptw-bng01.plus.net [195.166.128
.170]
  3    18 ms    15 ms    15 ms  irb.10.ptw-cr02.plus.net [84.93.249.2]
  4    17 ms    15 ms    15 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  5    16 ms    17 ms    16 ms  kingston-gw.thdo.bbc.co.uk [212.58.239.6]
  6    *        *        *    Request timed out.
  7    *        *        *    Request timed out.
  8    21 ms    15 ms    17 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
  9    16 ms    15 ms    16 ms  132.185.255.149
10    16 ms    19 ms    16 ms  fmt-vip72.telhc.bbc.co.uk [212.58.244.18]
Trace complete.

Image Name                    PID Session Name        Session#    Mem Usage
========================= ======== ================ =========== ============
System Idle Process              0 Services                  0        24 K
System                          4 Services                  0      4,008 K
smss.exe                      292 Services                  0      1,212 K
avgrsa.exe                    384 Services                  0    52,152 K
csrss.exe                      760 Services                  0      5,152 K
wininit.exe                    832 Services                  0      4,692 K
csrss.exe                      868 Console                    1    16,344 K
services.exe                  892 Services                  0    11,168 K
lsass.exe                      908 Services                  0    16,480 K
lsm.exe                        916 Services                  0      4,784 K
svchost.exe                  1020 Services                  0    11,332 K
svchost.exe                    376 Services                  0    10,772 K
atiesrxx.exe                  964 Services                  0      4,356 K
winlogon.exe                  1036 Console                    1      7,780 K
svchost.exe                  1080 Services                  0    25,884 K
svchost.exe                  1112 Services                  0    189,440 K
svchost.exe                  1160 Services                  0    112,340 K
svchost.exe                  1196 Services                  0    55,284 K
svchost.exe                  1348 Services                  0      5,960 K
svchost.exe                  1440 Services                  0    21,192 K
atieclxx.exe                  1468 Console                    1      8,444 K
spoolsv.exe                  1612 Services                  0    15,608 K
svchost.exe                  1652 Services                  0    18,804 K
ACPService.exe                1728 Services                  0      9,424 K
PhotoshopElementsFileAgen    1908 Services                  0      2,248 K
armsvc.exe                    1988 Services                  0      3,916 K
atkexComSvc.exe              2028 Services                  0    10,680 K
taskhost.exe                  1924 Console                    1    17,480 K
dwm.exe                      2092 Console                    1    53,368 K
explorer.exe                  2132 Console                    1    111,104 K
taskeng.exe                  2300 Console                    1      7,288 K
ipoint.exe                    2348 Console                    1      2,220 K
itype.exe                    2356 Console                    1        688 K
AsRoutineController.exe      2408 Console                    1        528 K
aaHMSvc.exe                  2456 Services                  0      5,504 K
AsSysCtrlService.exe          2532 Services                  0      5,764 K
GoogleCrashHandler.exe        2548 Services                  0        528 K
avgidsagent.exe              2576 Services                  0    29,616 K
GoogleCrashHandler64.exe      2600 Services                  0        528 K
avgwdsvc.exe                  2620 Services                  0    24,972 K
BingDesktopUpdater.exe        2648 Services                  0      8,468 K
svchost.exe                  2696 Services                  0    18,836 K
CaptureLibService.exe        2964 Services                  0    26,724 K
TurboVHelp.exe                2128 Console                    1        984 K
PnkBstrA.exe                  2496 Services                  0      4,264 K
HsMgr.exe                    3124 Console                    1      6,392 K
HsMgr64.exe                  3132 Console                    1      7,048 K
GUCI_AVS.exe                  3152 Console                    1      5,632 K
SaiVolume.exe                3160 Console                    1      5,772 K
ProfilerU.exe                3168 Console                    1      8,560 K
SaiMfd.exe                    3176 Console                    1      4,972 K
MSOSYNC.EXE                  3196 Console                    1    13,184 K
AsusAudioCenter.exe          3252 Console                    1    17,224 K
sqlwriter.exe                3464 Services                  0      6,280 K
EPUHelp.exe                  3536 Console                    1        528 K
chrome.exe                    3576 Console                    1    20,300 K
svchost.exe                  3640 Services                  0    21,668 K
EpicUpdate.exe                3696 Console                    1      5,352 K
GROOVE.EXE                    3772 Console                    1    43,260 K
avgnsa.exe                    3804 Services                  0    21,396 K
razerhid.exe                  3816 Console                    1      8,212 K
avgemca.exe                  3824 Services                  0      6,932 K
tbbLoaderService.exe          3968 Services                  0    14,508 K
BrMfcWnd.exe                  4084 Console                    1    10,716 K
razertra.exe                  1256 Console                    1      9,660 K
ContentTransferWMDetector    2252 Console                    1      9,632 K
RIMBBLaunchAgent.exe          1568 Console                    1      8,708 K
VM331_STI.exe                3312 Console                    1      7,580 K
WLIDSVC.EXE                  3728 Services                  0    16,896 K
WLIDSVCM.EXE                  4112 Services                  0      3,480 K
razerhid.exe                  4408 Console                    1      8,204 K
jusched.exe                  4420 Console                    1      5,512 K
avgui.exe                    4428 Console                    1    26,460 K
BrccMCtl.exe                  4800 Console                    1    28,432 K
razerofa.exe                  4908 Console                    1      5,120 K
ACPGUI.dll                    3420 Console                    1    19,832 K
wmpnetwk.exe                  5124 Services                  0    36,220 K
MOM.exe                      5144 Console                    1      4,396 K
SearchIndexer.exe            5556 Services                  0    44,772 K
svchost.exe                  5740 Services                  0      6,300 K
ctfmon.exe                    4520 Console                    1      4,712 K
svchost.exe                  4512 Services                  0    20,240 K
CCC.exe                      6456 Console                    1      5,492 K
dllhost.exe                  6532 Services                  0      7,304 K
BrMfimon.exe                  6668 Console                    1      9,600 K
LMS.exe                      5608 Services                  0      6,628 K
OSPPSVC.EXE                  6720 Services                  0    10,888 K
UNS.exe                      6792 Services                  0      7,368 K
wuauclt.exe                  6816 Console                    1      6,844 K
rundll32.exe                  220 Console                    1      5,288 K
WUDFHost.exe                  3280 Services                  0      6,188 K
avgcsrva.exe                  6260 Services                  0    127,404 K
networx.exe                  2612 Console                    1    34,196 K
chrome.exe                    4480 Console                    1    101,244 K
chrome.exe                    4600 Console                    1    111,496 K
chrome.exe                    724 Console                    1    29,408 K
chrome.exe                    4936 Console                    1    94,232 K
chrome.exe                    3752 Console                    1    30,092 K
chrome.exe                    3912 Console                    1    158,536 K
chrome.exe                    2540 Console                    1    76,820 K
chrome.exe                    1280 Console                    1    44,612 K
cmd.exe                      5596 Console                    1      3,124 K
conhost.exe                  4956 Console                    1      5,804 K
tasklist.exe                  6772 Console                    1      5,736 K
WmiPrvSE.exe                  5580 Services                  0      6,408 K
Highlighted
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Seriously?

It looks to me possibly like a PC issue - you've got a lot of instances of Chrome running there.
Edit: But it doesn't explain the TBB BQM.
Highlighted
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Seriously?

Chrome has that many exe running depending on the number of tabs and plugins running.