Router turned off and now low speed and high ping, HELP
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Re: Router turned off and now low speed and high ping, HELP
24-06-2010 3:50 PM
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Jojo
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 4:32 PM
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Jojo
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 5:19 PM
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Do you have a speedtouch router? others are listed
If so download the DMT program from http://dmt.mhilfe.de/
I am not sure if it will work with 21cn. The program can re-sync your router between you and the telephone exchange
I have found it very useful upgrading my sync rate back up to 8120
Regards
Puddy
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 8:56 PM
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@puddy. Thanks for that but wont get chance to really look into until tomorrow afternoon, did re-boot router as instructed via PN support staff tonight and it synced at 11680, it is as I have said above all looks great with the connection its just during the day the download reduces and the pings reach 350ms today but stabalise latewr in the day. Bit stumped really.
Re: Router turned off and now low speed and high ping, HELP
24-06-2010 11:34 PM
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Jojo
Re: Router turned off and now low speed and high ping, HELP
25-06-2010 2:53 PM
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Re: Router turned off and now low speed and high ping, HELP
25-06-2010 4:33 PM
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Re: Router turned off and now low speed and high ping, HELP
25-06-2010 4:47 PM
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Just to let you know that my colleague has been working some more on your issue this afternoon and has updated your ticket. One thing, is that we are starting to get deeper into this so this will mean that we are getting closer to a conclusion hopefully.
Jojo
Re: Router turned off and now low speed and high ping, HELP
25-06-2010 8:36 PM
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One test carried out after viewing the ticket delivered a speed of 9.8Mb/s (site listed by PN support) but a BT speed test taken within in a minute of the first indicated a speed of 5.7Mb/s and both were performed at 18:30 tonight. Does this indicate a varying speed as listed before or is the speed test site listed by PN not as accurate as the BT site. If this is the case then the ADSL2+ is currently only delivering an average speed of 6.5Mbs which gives no increase in download speed at all from my previous supplier and is in fact a lot more unstable and does not come anywhere near the line speed of 10Kb/s. I will post to the ticket all BT speed test results taken over the last few days which clearly show the speed as low as 2.3Mb/s and only going as high as 6.5Mb/s.
Not really sure where to go next with this one as all tests at my end indicate a fluctuating and low speed especially during the day?
Re: Router turned off and now low speed and high ping, HELP
25-06-2010 10:26 PM
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Although from your last post I can see that you have experienced a varience in download speed, if you think there may be an issue with the traffic prioritisation you may consider trying a wireshark capture. This will enable us to see if your traffic is not being correctly prioritised. You will need to download this program first. A guide on how to use it can be found here
http://community.plus.net/library/faults/using-wireshark-for-data-capture/
Jojo
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