Request to PlusNet to adjust my line please
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- Re: Request to PlusNet to adjust my line please
15-06-2016 5:29 PM
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Hi PlusNet Staff,
Can you please increase my line speed back to normal because its around 2mb slower than normal as mentioned in this thread post 22:
https://community.plus.net/t5/My-Router/BT-Home-Hub-5-Type-B-on-PlusNet/m-p/1342108#M481
Also what profile am I on at the moment? I like to be on a profile best suited for online gaming.
Thank you,
Fixed! Go to the fix.
Re: Request to PlusNet to adjust my line please
16-06-2016 10:52 AM
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Hi very452001,
Thank you for getting in contact with us over the forums. If you are looking to game online I would recommend looking at upgrading to one of our fibre packages which are available to you.
Re: Request to PlusNet to adjust my line please
16-06-2016 11:43 AM
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Your line is syncing lower than I'd expect, it's also erroring quite frequently.
Lowering the SNR or removing interleaving really isn't an option with the line performing so poorly.
It's currently well below the estimates so I'd advise reporting a fault.
Upstream DSL Link Information | Downstream DSL Link Information | |
Loop Loss: | 19.6 | 32.0 |
SNR Margin: | 5.9 | 5.9 |
Errored Seconds: | 13 | 46 |
HEC Errors: | 0 | |
Cell Count: | 61176 | 228666 |
Speed: | 720 | 6932 |
Maximum Stable Rate (KBPS): | 12480 | Fault Threshold Rate (KBPS): | 9984 |
Mean Time Between Retrains (Seconds): | 17240 | Mean Time Between Errors Upstream (Seconds): | 204 |
Indicative Line Quality: | A | Mean Time Between Errors Downstream (Seconds): | 11 |
Re: Request to PlusNet to adjust my line please
16-06-2016 11:43 AM
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I would love to but cant afford Fibre.
Re: Request to PlusNet to adjust my line please
16-06-2016 11:46 AM
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Thanks for the diagnostic results. Can you report the fault for me on my behalf please or what faults shall I mention to PlusNet when reporting the faults?
Re: Request to PlusNet to adjust my line please
16-06-2016 11:55 AM
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If you go through https://faults.plus.net - go through the options for slow speed.
Re: Request to PlusNet to adjust my line please
24-06-2016 8:27 PM
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Strangely after reporting the fault as advised my phone line is not even working. Not even a dial tone and my internet has gone way slower.
Please help
Re: Request to PlusNet to adjust my line please
25-06-2016 7:06 PM
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I had to report another fault.
What is going on?
Re: Request to PlusNet to adjust my line please
27-06-2016 11:27 AM
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OK from checking the fault there is an estimated response time from our suppliers of the 29/06/16. We will have an update on the fault on the 30/06/16
Re: Request to PlusNet to adjust my line please
27-06-2016 12:19 PM
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Ok cheers for the update, however in the meantime how come the problem got worse straight away after the 1st fault was reported and fixed resulting in me reporting this 2nd fault.
Re: Request to PlusNet to adjust my line please
28-06-2016 11:16 AM
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Moderator's note by Mike (Mav)
I have unfixed the thread as the fault has not yet been resolved.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Request to PlusNet to adjust my line please
28-06-2016 2:10 PM
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Many thanks for updating the thread to the correct status.
Re: Request to PlusNet to adjust my line please
29-06-2016 11:25 PM - edited 29-06-2016 11:25 PM
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Engineer came earlier today to sort out 2nd reported fault outside my house. So far the phone line has come back and I got the dial tone however my Internet speeds are still super slow at 4mb instead of the usual 13mb I use to normally get.
Why is that?
Re: Request to PlusNet to adjust my line please
30-06-2016 4:00 PM
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I'm just taking a look now.
Re: Request to PlusNet to adjust my line please
30-06-2016 4:04 PM
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As I suspected, we just needed to reset your line following the engineer visit. If you try a single disconnect/reconnect you should see an improvement.
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