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Request to PlusNet to adjust my line please

FIXED
very452001
Grafter
Posts: 192
Thanks: 7
Registered: ‎14-02-2015

Re: Request to PlusNet to adjust my line please

‎02-08-2016 4:22 PM - edited ‎02-08-2016 4:23 PM

I doubt it is my brand new BT Home Hub 5 Type B router that I bought is at fault as these routers are known to be the one of the best out there.

 

So I assume there is something wrong with my line hence I kindly ask PlusNet to investigate my line and please report back findings here. If something is found on my line please fix so this problem does not occur again.

 

 

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Anoush
Aspiring Hero
Posts: 2,568
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Fixes: 139
Registered: ‎22-08-2015

Re: Request to PlusNet to adjust my line please

‎02-08-2016 4:24 PM - edited ‎02-08-2016 4:30 PM

Testing your broadband now...

[Edit]

Upstream Link Info

Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
11.1 5.8 19 0 39711 1128

 

Downstream Link Info

Loop Loss SNR Margin Errored Seconds Hec Errors Cell Count Speed
23 6.4 9 N/A 98440 15560

image14701514634149

I'm not able to identify a fault on your line.

The past few days, your sync speed hasn't changed much:

Date BT Product Speed Contention Speed Profile Event
2016-07-31 15:58:19 WBC MAX24 mb/s (ADSL2+ Annex A) Uncapped Upstream 24000   13700 Generic Speed 13700 No Time Out Speed update by Delta Report
2016-07-01 07:59:26 WBC MAX24 mb/s (ADSL2+ Annex A) Uncapped Upstream 24000   13600 Generic Speed 13600 No Time Out Speed update by Delta Report
2016-06-30 16:03:21 WBC MAX24 mb/s (ADSL2+ Annex A) Uncapped Upstream 24000   13500 Generic Speed 13500 No Time Out Manual Change
2016-06-29 22:52:45 WBC MAX24 mb/s (ADSL2+ Annex A) Uncapped Upstream 24000   13200 Generic Speed 13200 No Time Out Speed update by Delta Report

 

@very452001 Are you connecting wirelessly or via a wired connection?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Message 32 of 35
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very452001
Grafter
Posts: 192
Thanks: 7
Registered: ‎14-02-2015

Re: Request to PlusNet to adjust my line please

‎02-08-2016 4:41 PM - edited ‎02-08-2016 4:42 PM

Thanks for the results.

 

I'm connected by wired not wireless except for mobile phones and tablets obviously.

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very452001
Grafter
Posts: 192
Thanks: 7
Registered: ‎14-02-2015

Re: Request to PlusNet to adjust my line please

‎24-11-2016 12:41 AM

Recently again I had same problem were speeds went super slow then I did that suggestion which is disconnect/reconnect on the router page and speeds went back to normal.

What profile am I on at the moment?

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kjb
Dabbler
Posts: 23
Thanks: 7
Registered: ‎23-11-2016

Re: Request to PlusNet to adjust my line please

‎24-11-2016 10:02 AM

Hi. I switched to Plusnet just one week ago after 8 years with TalkTalk.

Beginning to think I made a big mistake, since the recent packet loss issues badly affected our gaming and Netflix service and now the line speed has also deteriorated.

It was supposed to be 'up to 17MBS' download speed, we are getting around 6MBS.

If this continues much longer then as far as I am concerned the service contract has not been fulfilled and I will be switching elsewhere.

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