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New Customer, Poor Speed
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New Customer, Poor Speed
27-12-2010 5:05 PM
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Hello Plusnet.
Can you have a look at my service please?
I'm getting half the speed my old ISP provided when I lived much further from the exchange in a top floor flat with ancient phone wiring.
Many thanks.
Can you have a look at my service please?
I'm getting half the speed my old ISP provided when I lived much further from the exchange in a top floor flat with ancient phone wiring.
Many thanks.
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Re: New Customer, Poor Speed
27-12-2010 5:19 PM
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Hi elgriffalo,
I've just ran a line check and your sync rate is 5264k. I would expect more from your line. If you can have a look here and follow the checks to see if your connection rate (not speed) improves we can take it from there.
Jojo
I've just ran a line check and your sync rate is 5264k. I would expect more from your line. If you can have a look here and follow the checks to see if your connection rate (not speed) improves we can take it from there.
Jojo
Message 2 of 4
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Re: New Customer, Poor Speed
27-12-2010 5:29 PM
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Thank you Jojo.
I will do that now.
I will do that now.
Message 3 of 4
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Re: New Customer, Poor Speed
27-12-2010 6:37 PM
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Hi Jojo.
Thankfully this isn't my first broadband connection so I have confirmed the following according to your link;
Master BT socket in use.
Microfilter attached & a different microfilter tried in its place.
No landline telephones in the house at all & nothing else plugged in to any phone socket.
Router connected via LAN cable to PC.
No wireless adapters in use at all.
Router reboot.
Speed now showing 4,943kbps.
Thankfully this isn't my first broadband connection so I have confirmed the following according to your link;
Master BT socket in use.
Microfilter attached & a different microfilter tried in its place.
No landline telephones in the house at all & nothing else plugged in to any phone socket.
Router connected via LAN cable to PC.
No wireless adapters in use at all.
Router reboot.
Speed now showing 4,943kbps.
Message 4 of 4
(394 Views)
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- Re: New Customer, Poor Speed