Moving house.
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- Re: Moving house.
Moving house.
22-10-2008 12:53 AM
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I am currently with a Metronet package and will be moving house in the next couple of months. I will be buying my new house about 2 weeks before moving out of my current one. The house I am moving to is currently with Plusnet broadband and I think a BT line. When I move I would like to move on to a Plusnet package (probably with phone) rather than a metronet package.
I would like as far as possible to avoid being without broadband during the move. Can anyone advise how I need to go about this to minimise any disconnection/reconnection fees and minimise the amount of time I might be without broadband after moving? Is it likely to take more than the 2 weeks to get online in the new property?
Thank you,
Matt
Re: Moving house.
22-10-2008 10:57 AM
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That would be the quickest way to do it.
Then, once you are in and settled, you can pick out which package you want and upgrade/downgrade as you like.
Re: Moving house.
22-10-2008 11:25 AM
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The best bet would be to get the line changed into your name as soon as possible and at the same time request a Simultaneous Provide reference from BT. Then when you place the house move order via the members centre request a sim provide there and add the reference you got from BT onto the ticket. This should ensure that your broadband and phone line are activated at the new property on the same day which should be the date that you request.
Hope that helps,
Re: Moving house.
22-10-2008 11:42 AM
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On a more serious note - I had a SIM reprovide done when I moved into my current house, and it worked flawlessly, YMMV.
B.
Re: Moving house.
26-10-2008 9:16 PM
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Thanks for the suggestions. Looks like I will be going down the simultaneous provide route and should be able to make the new phone line request about 10-14 days before actually wanting to switch the service from old to new house.
Can I check a couple of things...
1) If I am wanting to go with the plusnet phone package (incl line rental) in the new house, do I still need to contact BT to get the phone line changed in to my name? If so, what sort of package do I need them to set up so that I will be paying the line rental to plusnet?
2) Does it matter when completing the house move form on plusnet that I am currently with a metronet account and will be wanting the account in the new house to be plusnet option 2? Is there any penalty for breaking a metronet contract mid month and going on to a new plusnet account?
Cheers,
Matt
Re: Moving house.
26-10-2008 9:19 PM
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Re: Moving house.
26-10-2008 9:24 PM
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Re: Moving house.
26-10-2008 9:27 PM
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There was a post about it by a PN staff member just minutes ago I recall - sounded easy, try a search?
Re: Moving house.
26-10-2008 9:54 PM
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Re: Moving house.
26-10-2008 10:02 PM
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Re: Moving house.
27-10-2008 9:45 AM
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If you're wanting to move to Plusnet at the same time you'll need to sign up for a new dialup account on Plusnet, and request the sim provide on that account - you'll also need to request cancellation on the metronet account but if you give details of the PN account on the ticket you won't be charged for this (also if you request the cancellation today you'll avoid the £20 cancellation fee).
That would probably be the best way to go about it.
Hope that helps,
Matt
Re: Moving house.
22-11-2008 1:03 AM
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Essentially all I am wanting to do now is move my plusnet broadband to my new address on 17th December having taken owenership of the new property 2pm on 11th December.
Apologies for being a bit dense here but I just need to clarify the advice given. Is this right?.....
1) Contact BT in advance of 11th Dec to ask them to transfer the existing BT line in to my name as of 2pm 11th December
2) At the time ask for a simultaneous provide reference number from BT explaining I will need the broadband too.
3) Put that number in the moving house form on plusnet site stating I need braodband to be transferred on 17th December.
Will I have to pay the £20 to disconnnect existing broadband? Presumably so.
Thank you
Re: Moving house.
24-11-2008 1:49 PM
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Also, if you could ask BT to get the sim provide reference ASAP, as we need at least 8 days to place such an order and the sooner the better
Re: Moving house.
29-11-2008 11:37 AM
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I want to keep my broadband active on the current line until 17th December. In order to avoid the £20 deactivation by doing a 'deferred' house move do I use the online form or do I need to phone you? I note the online form won't allow an overlap period of broadband on both new and old numbers. I'm not too worried about having broadband on the new house until the 17th but it would be nice to avoid the £20 fee if possible.
I think I need idiot-proof instructions on what to do next!
Cheers,
Matt
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