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Miss-selling of the Value product
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Miss-selling of the Value product
05-07-2009 8:40 PM
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If you click Read more info for Plusnet Value on http://www.plus.net/?home=hometop you get a page with the major features of the product. Although "Use Peer-to-Peer or Binary USENET to share files?" has a question mark at the end, it also has a green tick exactly the same as all the other features. As you know, if you follow the link speeds on Value for these protocols are dire at peak times.
Do you think this page is misleading?
Do you think this page is misleading?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Miss-selling of the Value product
05-07-2009 9:10 PM
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i think there is still a fair few things that could be improved on during the sign up process for all three packages. the one you point jelv is one of many that could do with being made clearer
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Re: Miss-selling of the Value product
06-07-2009 8:44 AM
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It's the big green tick that bothers me, if that was also a question mark it would be much better.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Miss-selling of the Value product
06-07-2009 10:00 AM
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It's an iffy one you <i>can <b>just</b></i> use usenet/p2p so it can have a tick, where as some isp's totally block access to them. It is <i>slightly</i> misleading, but does have a link showing the expected speeds so you are not in the dark, but again most people only look at the headline cost not what you get with it,
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Re: Miss-selling of the Value product
06-07-2009 1:13 PM
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Tricky one, I think the text does not outright state p2p/usenet is going to be throttled on Value.
Though the same text also appear if you click on Read For More Info for PN Unlimited too.
Or actually just change the icon from a green tick to an innocuous purple blob to remove the implication the green tick has for some readers.
SW.
Though the same text also appear if you click on Read For More Info for PN Unlimited too.
Or actually just change the icon from a green tick to an innocuous purple blob to remove the implication the green tick has for some readers.
SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
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