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Misleading Re-contracting offer information

rkaur
Grafter
Posts: 39
Registered: ‎09-05-2017

Misleading Re-contracting offer information

Contacted Plusnet last Thursday (30th August) around 4:25pm regarding re-contracting. I currently pay £39 for Fibre Broadband, line rental, Bt Sport, youview TV and HD.

 

Person on the phone offered a deal of £36 a month for everything i currently have. which i accepted as this is cheaper than i currently pay. I then also agreed to line rental upfront which would further reduce the monthly price. which means i would only be paying £17.01 (£36- 18.99) per month excluding the line rental of which i made a payment of £197. 

 

ISSUE HAS NOW BEEN SORTED Smiley

 

1 REPLY 1
Gel
All Star
Posts: 2,033
Thanks: 235
Fixes: 24
Registered: ‎02-08-2007

Re: Misleading Re-contracting offer information