I've been with plusnet for a few weeks now and had been hitting some high latency while gaming usually gone midnight but occassionally during the day too of around 1000ms when playing World of Warcraft on a US server which was generally resolved by rebooting the router. For the past 2 days the lag has been pretty much constant though, not just while gaming but when web browsing too. Included below is some traceroutes which seem to me to indicate the high latency is on the plusnet servers, I did a wireshark capture last night following the plusnet guide and saw that my World of Warcraft traffic is being correctly prioritised as gaming traffic though like I said this latency is affecting web browsing too. Let me know if any more information is required:
Tracing route to google.com [66.102.9.105]
over a maximum of 30 hops:
1 1 ms 2 ms 2 ms 192.168.1.1
2 230 ms 187 ms 306 ms lo0-central3.pcl-ag04.plus.net [195.166.128.243]
3 239 ms 238 ms 401 ms gi1-11-431.pcl-gw01.plus.net [84.92.6.240]
4 157 ms 221 ms 191 ms te2-2.pte-gw1.plus.net [212.159.0.186]
5 356 ms 238 ms 186 ms te2-4.pte-gw2.plus.net [212.159.1.102]
6 * 313 ms 378 ms 195.66.224.125
7 145 ms 115 ms 263 ms 64.233.175.27
8 199 ms 255 ms 233 ms 209.85.250.216
9 227 ms 283 ms 157 ms 72.14.232.235
10 226 ms 168 ms 139 ms 64.233.174.14
11 127 ms 196 ms 232 ms lm-in-f105.1e100.net [66.102.9.105]
Trace complete.
Tracing route to microsoft.com [207.46.197.32]
over a maximum of 30 hops:
1 14 ms 5 ms 4 ms 192.168.1.1
2 225 ms 120 ms 214 ms lo0-central3.pcl-ag04.plus.net [195.166.128.243]
3 213 ms 279 ms * gi1-11-431.pcl-gw01.plus.net [84.92.6.240]
4 201 ms 562 ms 372 ms te2-1.pcl-gw02.plus.net [212.159.1.114]
5 * * * Request timed out.
6 313 ms 429 ms 188 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
7 341 ms 262 ms * ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]
8 276 ms 211 ms 294 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
9 123 ms 114 ms 153 ms ae-1-51.edge2.NewYork2.Level3.net [4.69.138.195]
10 363 ms 378 ms 283 ms MICROSOFT-C.edge2.NewYork2.Level3.net [4.71.190.2]
11 188 ms 237 ms 337 ms 209.240.199.194
12 265 ms 329 ms 233 ms ge-7-0-0-0.nyc-64cb-1b.ntwk.msn.net [207.46.47.21]
13 285 ms 272 ms 259 ms ge-0-1-0-0.blu-64c-1b.ntwk.msn.net [207.46.43.114]
14 * 310 ms 248 ms xe-0-1-3-0.ch1-16c-1b.ntwk.msn.net [207.46.46.151]
15 335 ms 225 ms 220 ms xe-0-0-0-0.ch1-16c-1a.ntwk.msn.net [207.46.43.142]
16 417 ms 381 ms 288 ms ge-3-1-0-0.co1-64c-1a.ntwk.msn.net [207.46.46.118]
17 372 ms 308 ms 234 ms ge-1-0-0-0.wst-64cb-1a.ntwk.msn.net [207.46.43.163]
18 296 ms 350 ms 338 ms ge-1-1-0-0.cpk-64c-1a.ntwk.msn.net [207.46.46.239]
19 * 397 ms 352 ms ten3-4.cpk-76c-1b.ntwk.msn.net [207.46.47.193]
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * *
